Emin Aygul
Sydney,NSW
Summary
Approachable and outgoing Tour Operator with experience leading tours of various educational and historic sites, including Russia, Balkans, all Europe. Delivering guest satisfaction through delightful and educational stories and experiences. Skilled at leading tours for groups of up to 40.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Tour Executive
Tempo Tour
Ankara, Turkey
01.2012 - 03.2021
- Handled customer inquiries regarding tour packages through emails or phone calls.
- Ensured compliance with safety regulations while conducting tours by providing appropriate instructions to tourists.
- Greeted and assisted customers with booking reservations and answering additional questions, both in person and over phone.
- Developed tour packages and itineraries for individual clients and groups across various locations.
- Developed and implemented tour packages for clients to ensure they experienced the best of their destination.
- Created tour programs with focus on providing positive guest experiences.
- Resolved complaints or disputes between customers and vendors efficiently and effectively.
- Supervised staff members assigned to specific tours ensuring they provide quality service at all times.
- Monitored visitors' activities to confirm compliance with establishment or tour regulations and safety practices.
- Greeted and registered visitors, issuing required identification badges or safety devices.
Tour Guide
Begonville Travel
Antalya, Turkey
03.2004 - 09.2011
- Responded promptly to emails from potential customers inquiring about available tours.
- Selected travel routes and sites to visit based on knowledge of specific areas.
- Provided detailed information to tourists about local attractions and points of interest.
- Managed bookings, reservations and payments for tours.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Assisted in developing tour programming to enhance guest experience.
- Developed upstanding, well-versed tour guides by mentoring and training newer peers in organization.
- Made successful hotspot recommendations to guests based on individual tastes and preferences.
- Selected travel routes and sites based on knowledge of specific areas.
- Developed relationships with vendors such as hotels, restaurants and transportation providers in order to secure discounts for customers.
Education
Bachelor of Science - Tourism
Akdenız Unıversity
Turkey06-2004
Skills
- Emergency Response
- Navigational Skills
- Tourism Management
- Answering Client Questions
- Licensed Driver in Turkey
- Historical Tours
- Educational Tours
- Group Tours
- Sightseeing Tours
- Travel Route Planning
- Individual and Personal Tours
- Transportation and Travel
Certification
- Sea Kayaking (BCU)
- Diving License (Padi)
Languages
English
Limited
Turkish
Native/ Bilingual
Timeline
Tour Executive
Tempo Tour
01.2012 - 03.2021
Tour Guide
Begonville Travel
03.2004 - 09.2011
Bachelor of Science - Tourism
Akdenız Unıversity
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