Emin KOÇUM
Nudgee,QLD
Summary
Experienced hospitality professional skilled in bartending, waitressing, cooking, and barista duties. Known for exceptional customer service, efficiency in fast-paced environments, and strong teamwork. Expertise in food preparation, inventory management, and maintaining cleanliness. Committed to delivering a seamless guest experience with excellent communication and attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista, Cook and All Rounder
Piccadilly Place Coffee
01.2023 - 08.2023
- Barista Duties: Expertly prepared and served a wide range of coffee beverages, including espressos, cappuccinos, lattes, and specialty drinks, ensuring consistency and quality
- Customer Service: Provided exceptional customer service by greeting customers, taking orders, and addressing any inquiries or concerns promptly and courteously
- Opening and Closing: Responsible for opening and closing the café, including setting up and breaking down equipment, handling cash, and ensuring the establishment was clean and ready for the next day
- Food and Drink Preparation: Assisted in the preparation and serving of various food items, including pastries, sandwiches and drink preparation
- POS Operation: Accurately handled transactions using the point-of-sale (POS) system, managing cash and credit card payments efficiently
- Cleanliness and Maintenance: Maintained a clean and organized workspace, including the coffee machines, counter areas, and dining spaces, following all sanitation guidelines
Cook
Guzman Gomez
05.2021 - 09.2022
- Food Preparation and Cooking: Prepared and cooked a variety of Mexican dishes
- Efficient Time Management: Ensured all food items were prepared and ready in a timely manner, meeting service demands during peak hours
- Ingredient Management: Managed inventory and monitored ingredient freshness, ensuring minimal waste and optimal use of resources
- Quality Control: Conducted regular quality checks to ensure all food items met the restaurant’s standards for taste, appearance, and hygiene
Bartender, waiter and All Rounder
Mado Turkish Restaurant
10.2018 - 01.2021
- Provided Exceptional Customer Service: Greeted and seated guests, took orders, and ensured a memorable dining experience by delivering prompt and attentive service
- Bartending Expertise: Prepared and served a variety of beverages, including traditional Turkish drinks, cocktails, and mocktails, while adhering to all safety and hygiene regulations
- Menu Knowledge: Developed a thorough understanding of the restaurant’s menu, including ingredients and preparation methods, to effectively recommend dishes and beverages to guests
- Cash Handling and POS Operation: Managed cash transactions and operated the point-of-sale (POS) system accurately, handling payments, and providing change
Skills
- Exceptional customer service
- Efficiency in fast-paced environments
- Strong teamwork
- Maintaining cleanliness
- Communication
- Attention to detail
- Problem-solving abilities
- Team collaboration
- Cultural sensitivity
- Time management
- Flexibility and adaptability
Certification
- RSA
- Barista
Timeline
Barista, Cook and All Rounder
Piccadilly Place Coffee
01.2023 - 08.2023
Cook
Guzman Gomez
05.2021 - 09.2022
Bartender, waiter and All Rounder
Mado Turkish Restaurant
10.2018 - 01.2021
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