Emina Alic
Deer Park
Summary
Driven by a commitment to excellence, I leveraged critical thinking and exceptional customer service skills at Pandora to foster strong relationships, resulting in repeat business. As a Secondary Teacher at Australian International Academy, I enhanced student academic growth through innovative inquiry-based learning, demonstrating effective mentoring and collaborative learning techniques.
Overview
10
10
years of professional experience
Work History
Secondary Teacher
Australian International Academy
01.2020 - Current
- Developed positive rapport with students of various and diverse backgrounds.
- Continuously assessed student progress through formative and summative evaluations, adjusting lesson plans accordingly.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Participated in professional development opportunities to stay current on best practices and new instructional techniques.
- Dealt with inappropriate behavior quickly and effectively to maintain calm learning environment.
- Maintained open and productive communication with teaching staff, administration, students and parents.
- Implemented inquiry-based learning strategies, encouraging critical thinking and problem-solving skills among students.
Retail Sales Assistant
Pandora
11.2015 - 01.2019
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Increased sales by offering advice on purchases and promoting additional products.
Retail Sales Assistant
Rivers
04.2014 - 09.2017
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Improved store appearance with effective merchandising and creative displays.
Education
Bachelor of Education (P-12) -
Victoria University
Melbourne, VIC11.2018
Skills
- Active listener
- Parent-teacher collaboration
- Collaborative learning
- Mentoring students
- Punctuality
- Goal-Oriented
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
Languages
Bosnian
Full Professional
Timeline
Secondary Teacher
Australian International Academy
01.2020 - Current
Retail Sales Assistant
Pandora
11.2015 - 01.2019
Retail Sales Assistant
Rivers
04.2014 - 09.2017
Bachelor of Education (P-12) -
Victoria University
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