I have been out of work for around 2 years now due to unfortunate family matters that required me to prioritise things aside from working and education, but now, my prior obligations have been handled and I am eager to return to work! Retail has always been an exciting career option for me due to the constant customer interaction, the ability to be constantly meeting new people of all walks of life, the interactivity of a team enviornment, and having the opportunity to maintain and and uphold a job that requires organisation, drive, and customer interactions to enrich my daily life and push me in the best way.
I am a motivated and detail-oriented worker and your consideration is greatly appreciated!
Overview
1
1
year of professional experience
1
1
Certification
Work History
Personal Care Assistant
Wintringham
Melbourne Northern Suburbs , VIC
01.2022 - 10.2022
Assisted clients with daily living activities and personal hygiene tasks.
Supported clients in medication management and adherence to care plans.
Maintained a clean and safe environment for clients at all times.
Cleaned houses of clients on a regular basis to help maintain their independence and hygiene.
Provided companionship and emotional support to enhance client well-being.
Assisted clients with mobility and transportation to appointments or activities.
Followed infection control protocols to ensure client safety and health standards.
Made beds, swept floors, and sanitized surfaces to support activities of daily living.
Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
Maintained daily living standards by assisting clients with personal hygiene needs.
Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
Provided ongoing compassionate patient care for each client.
Prepared meals according to dietary requirements and assisted in feeding when needed.
Provided companionship to elderly and disabled clients in their homes or other residential facilities.
Reported any observed changes in mental status or physical condition to supervisor immediately.
Laundered clothing and bedding to prevent infection.
Transported patients to medical, dental, and personal care appointments.
I went shopping with clients for groceries and other necessities..
Maintained clean and well-organized environment for client happiness and safety.
Drove from house to house in a timely and punctual manner to provide services for clients.
Engaged in a traineeship program that involved weekly classes at RMIT leading to me obtaining a Cert III in Individual Support.
Casual Worker
Local Flower Shop
Roxburgh Park, VIC
Assisted customers in selecting flowers and arrangements for various occasions.
Maintained cleanliness and organization of the shop and work areas.
Prepared floral arrangements following specific customer requests and shop standards.
Operated point-of-sale system to process customer transactions efficiently.
Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
Organized work area at end of shift to ensure it is ready for next day's production run.
Communicated regularly with supervisors regarding progress of projects and completed tasks.
Established professional working relationships with staff from various levels.
Identified needs of customers promptly and efficiently.
Built and maintained working relationships with peers and upper management.
Helped customers find which products met their needs and budgets.
Opened and closed shop on a fairly regular basis with another coworker.
Education
Certificate III - Individual Support / Aged Care
RMIT
CBD
10.2023
Home Schooling -
Home Schooling
12.2021
Roxburgh College -
Roxburgh College
01.2021
Gladstone Park Secondary College -
Gladstone Park Secondary College
12.2019
Skills
Point-of-sale operation
Customer relationship management
Time management
Team collaboration
Effective communication
Attention to detail
Client rapport
Adaptable under pressure
Tact and diplomacy
Internet savvy
Flexible schedule
Documentation
Competent in handling tasks
Great communication skills
Extracurricular Activities
Arts and crafts Cooking and baking Going to the gym Fashion and makeup
Languages
English, Native
Bosnian, Conversational
Computer Office Skills
Microsoft Office
Google Apps
Internet savvy
Great writing and typing skills
Excellent presentation and communications manners
Affiliations
Passionate about art and creative expression.
Many hobbies surrounding art and creating in many feilds.
Socialising and meeting new people on a regular basis to expand my horizons.
Maintaining an organised daily structure.
Educating myself on whatever subjects interest me in my free time.
Certification
P2 Driving liscense that makes transport easy and efficient.