Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emina Pekaric

Blacktown,New South Wales

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for all customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Retail Supervisor

Colette By Colette Hayman
04.2023 - Current
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained counter and display areas for cleanliness and organization.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Arranged merchandise to present visually appealing displays and attract clientele.

Receptionist

McGrath Real Estate
08.2023 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.

Waiter

Volcano Steak House
02.2022 - 04.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Processed orders and sent to kitchen employees for preparation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Receptionist

Eddys Dental Laboratory
08.2020 - 09.2021
  • Routed incoming mail and messages to relevant personnel without delay.
  • Maintained confidentiality of information regarding clients and company.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Scheduled office meetings and client appointments for staff teams.

Education

Real Estate

Granville Tafe
Granville, NSW
06.2023

High School Diploma -

Mitchell High School
Blacktown, NSW
11.2022

Skills

  • Appointment Confirmation
  • Time Management
  • Document Control
  • Bookkeeping
  • Hospitality and Accommodation
  • Strategic Planning
  • Customer Service
  • Dining Area Maintenance

Languages

English
Native or Bilingual
Bosnian
Professional Working
Croatian
Professional Working
Serbian
Professional Working

Timeline

Receptionist

McGrath Real Estate
08.2023 - 12.2023

Retail Supervisor

Colette By Colette Hayman
04.2023 - Current

Waiter

Volcano Steak House
02.2022 - 04.2023

Receptionist

Eddys Dental Laboratory
08.2020 - 09.2021

Real Estate

Granville Tafe

High School Diploma -

Mitchell High School

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Emina Pekaric