Emina Suljic
Logan Reserve,QLD
Summary
A highly enthusiastic and dedicated Community Service Professional with more than 15 years of experience supporting people in Aged Care, Youth Work and Disability Services. Motivated to find a challenging position within an ambitious organization where I will be able to continue to increase my work experience and develop my abilities.
Overview
19
19
years of professional experience
Work History
Service Manager
Multicap Limited
04.2021 - Current
- In Collaboration with internal teams- lead and manage the project "Clem Jones and Multicap Partnership"
- Planning , Developing and implementing new service programs.
- To lead operational teams ensuring In Home, Short Term Accommodation and Supported Independent Living Services reflect customer needs, the organization's core purpose, and deliver agreed quality outcomes for customers and the organization
- Develop and maintain effective relationships with all key stakeholders including, customers and their families/advocates/guardians, funding bodies and Support Coordinators
- Accomplish service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and performance management of employees in the region; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
- Support the achievement of service financial objectives by forecasting requirements; assist preparing annual budgets; operating services to agreed financial parameters; initiating corrective actions
- Monitor Department issues and client complaints to define patterns and resolve, as necessary
- Creating and Implementing new services for existing and new customers.
Operations Manager
MMT Care
05.2020 - 04.2021
- To ensure that the day-to-day delivery of SIL, In home and community based Disability Services within the portfolio meets the expectations of our clients and stakeholders through a model of client centric support
- Lead and manage the service delivery team within the home care portfolio
- Oversee the recruitment, development, and retention of effective and motivated teams
- Ensure strong and continues improvement within the team
- Monitor performance against Quality and safeguarding Framework
- Ensure all service agreements, purchasing agreements and contracts related to the delivery of services are executed within the MMT Care chart of delegations
- Responsible for RoC (Roster of Care) and SIL Applications
- Work collaboratively with the State Manager to develop and manage budgets and forecasts, ensuring the budgets meet the strategic objectives
- Ensure all clients receive the highest standards of support and care
- Ensure all the mandatory reporting guidelines are understood by all workers
- NDIS Commission Reporting including Short term approvals for restrictive practices.
Lifestyle and Leisure Coordinator
Montrose Therapy and Respite Services
10.2018 - 06.2020
- Coordinating and planning activities for Lifestyle and Leisure Program
- Coordination of Community Access, Social Groups, Respite and various skill-based programs for young people with a disability
- Registration of new NDIS customers
- Facilitation and administration of all customer documents including Service Agreement, Support Plans, Risk Assessments, plan budgets progress reporting in line with customers goals and expectations
- Ensure process is in place to grow the program- business development and new customers are acquired
- Responding to new enquires in a timely manner
- Making sure customers getting most out of their NDIS package
- Proving them with information to ensure informed choice is made
- Lead, Train and support a team of permanent and Casual Support Workers in line with their day to day duties and Montrose values and culture
- Rostering Support Workers
- Organisational human resource process is implemented including: Employment of staff, Induction of staff and Performance Management
- Coordinating and Assisting with Marketing and Promotion of Services
- Managing Programs budget – Billing/invoicing for services provided.
Service Coordinator/ Case Manager
House With No Steps, CALD Drop
08.2012 - 12.2013
- Providing Case Management for up to 10 people living with a disability and dual diagnosis in a Drop In Support model
- Case Management for young adults with an alcohol/drug addiction, criminal history and other related issues
- Intake Assessments and Referrals
- Implementing Individual Support Plans
- Managing and supervising staff
- Staff support & development including coaching and mentoring and workforce planning
- Rostering and Budgeting
- Developing programs that include both interests and goals of the individuals who are being supported but also designed to increase the independence of the people supported
- Having a Person-Centered Approach (PCP) in developing and implementing dreams and goals of each individual person
- Behavior management and case management skills.
Support Worker
House With No Steps
09.2011 - 08.2012
- Providing support to people with disabilities and mental health issues
- Aim to encourage individuals from various ages and cultural backgrounds to live independently
- Teaching the person being supported essential skills to live as independent members of the community through educational, recreational and leisure activities
- Developing programs that include both interests and goals of the individuals who are being supported but also designed to increase the independence of the people supported
- Managing challenging behaviors and providing necessary support to the individual.
Community Support Worker
Pegasus Care
06.2011 - 09.2011
- Aim to encourage individuals from various ages and cultural backgrounds to live independently
- Teaching the person being supported essential skills to live as independent members of the community through educational, recreational and leisure activities
- Developing programs that include both interests and goals of the individuals who are being supported but also designed to increase the independence of the people supported
- Managing challenging behaviors and providing necessary support to the individual
- Reporting.
Nursing Assistant
Nursing Home Angsgarden
08.2006 - 05.2009
- Assist patients with eating, dressing, and bathing
- Serve meals, food delivery, and medication delivery
- Make beds and tidy up rooms – housekeeping duties
- Taking a patient's temperature, pulse rate, respiration rate, or blood pressure
- Help provide care to patients by helping them get into and out of bed and walk, escorting them to operating and examining rooms, or providing skin care
- Observe patients' physical, mental, and emotional conditions and report any change to the nursing or medical staff
- Promoting independent living through involving the elders in different activities such as, walking, socializing, and helping around the house – cleaning
- Available Upon Request
Education
Diploma in Community Services
Queensland TAFE
Brisbane 2021
Certificate IV in Disability Service -
House With No Steps
Sydney, NSW2013
Certificate III in Disability Service -
House With No Steps
Sydney, NSW2012
Advanced Diploma of Social Work
Orebro University of Sweden
2011
Skills
Excellent interpersonal and communication skills
Strong attention to detail and time management skills
Ability to coach, mentor and develop people
Passion and interest in people's care and well-being
Ability to engage positively and empathetically with clients
Ability to handle pressure and work independently
Ability to develop good relationships with clients
Capacity to build and maintain effective community connections and relationships
Comprehensive knowledge of Person-Centered principles and approaches and outcomes focused support, including positive behavior support & active support
Dedicated and Commitment to the organizational values and ethnics
Other Languages: Fluent in Bosnian, Swedish and English
Timeline
Service Manager
Multicap Limited
04.2021 - Current
Operations Manager
MMT Care
05.2020 - 04.2021
Lifestyle and Leisure Coordinator
Montrose Therapy and Respite Services
10.2018 - 06.2020
Service Coordinator/ Case Manager
House With No Steps, CALD Drop
08.2012 - 12.2013
Support Worker
House With No Steps
09.2011 - 08.2012
Community Support Worker
Pegasus Care
06.2011 - 09.2011
Nursing Assistant
Nursing Home Angsgarden
08.2006 - 05.2009
Diploma in Community Services
Queensland TAFE
Certificate IV in Disability Service -
House With No Steps
Certificate III in Disability Service -
House With No Steps
Advanced Diploma of Social Work
Orebro University of Sweden
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