Emir Sahin

- Schedule an average of 15 appointments per week with prospective clients for in-depth consultations.

- Conduct detailed fact-finding conversations with clients to assess their eligibility for various loan products.

- Gather necessary financial and personal information to evaluate their suitability for different mortgage options.

- Assess creditworthiness, income, and other relevant financial factors.

- Developed problem-solving skills to resolve customer issues and find solutions to their problems.

- Implemented effective verbal and written communication to interact with customers clearly and empathetically.

- Responded to Inquiries & Altercations within a timely manner and/or answering customer inquiries via phone, email, chat, or in-person.

-Maintained customer engagement skills engaging with customers in a friendly and attentive manner, building rapport and ensuring they feel valued.

- Developed and maintained friendly and professional relationships with customers which ensured requirements were fulfilled from both ends of the party and a mutual work ethic was established both ways.

- Assisted with inquiries answering customer questions about services directions and providing accurate and helpful information.