Hi, I’m
Emiri Saito
Hospitality worker
Brisbane,Queensland
Summary
Proactive Hospitality Worker with an in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Friendly candidate with a passion for providing excellent customer service and facilitating guest satisfaction.
The hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
6
years of professional experience
1
Certification
Work History
Chateraise
Shop Manager
10.2020 - 08.2022
Job overview
- Managed inventory control, cash control and store opening and closing procedures.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Managed shifts each month
Lakelands Golf Club
Function Waiter
07.2019 - 10.2020
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Lakelands Golf Club
Golf Cart Food and Drinks Sales
07.2019 - 10.2020
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in a fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- cash control and store opening and closing procedures.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Lakelands Golf Club
Barista & Bar
07.2019 - 10.2020
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Griffith UniversityBrisbane, QLD
Bachelor of Tourism And Hotel Management from Hospitality
Clayfield CollegeClayfield, QLD
High School Diploma
11.2018
Skills
- Accounting Techniques
- Financial Statements
- Customer Service
- Microsoft Office
- Sales Activities
- Judgment and Decision-Making
- Cost Management
Certification
- Certified III in hospitality, Clear to work - 12/07/2019
- drive License - 29/09/2025
Timeline
Shop Manager
Chateraise
10.2020 - 08.2022
Function Waiter
Lakelands Golf Club
07.2019 - 10.2020
Golf Cart Food and Drinks Sales
Lakelands Golf Club
07.2019 - 10.2020
Barista & Bar
Lakelands Golf Club
07.2019 - 10.2020
Griffith University
Bachelor of Tourism And Hotel Management from Hospitality
Clayfield College
High School Diploma
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