Emma Abello
Campbelltown,NSW
Summary
Operations specialist with proven ability to drive improvements and optimize team performance. Expertise in data analysis and workflow coordination, resulting in enhanced efficiency and successful training initiatives across multiple departments.
Overview
29
29
years of professional experience
Work History
Operations Specialist
Insignia Financial/ SS&C Technologies
02.2022 - Current
- Coordinated workflow between teams to enhance operational efficiency.
- Analyzed process data to identify areas for improvement.
- Implemented best practices in process management to optimize performance.
- Managed documentation for compliance and regulatory requirements.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Streamlined communication channels across departments for better collaboration.
Bakery Assistant
Woolworths
Campbelltown, NSW
11.2018 - Current
- Assisted in preparing and baking various bread and pastry items.
- Baked cookies, muffins, breads, tarts, pies, cupcakes and other desserts.
- Operated baking equipment, maintaining safety standards and ensuring consistent functionality for optimal baking results.
- Followed recipes accurately to ensure product consistency and quality.
- Ensured that all safety protocols were followed while working in the bakery area.
- Collaborated with team members to meet daily production goals.
- Monitored inventory levels and restocked supplies to prevent shortages and support uninterrupted production.
- Trained new staff on bakery procedures and safety standards to ensure compliance and enhance team readiness.
- Washed preparation utensils, tools, and machinery by hand and using industrial dishwasher, segregating used utensils from clean to prevent cross-contamination.
- Set up fresh baked goods in front display, organizing for visibility, and to showcase daily specials or items with limited availability or shelf-life.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided exceptional customer service at the bakery counter.
Customer service operator
Link Group
08.2019 - 12.2021
- Online emails, inbound and outbound calls
- Helping Customers with their super enquiries
- Managed customer inquiries via phone and email, ensuring timely responses and clear communication.
- Resolved customer complaints with empathy and professionalism, fostering trust and loyalty.
- Processed online transactions efficiently
- Provided product information and guidance, enhancing customer satisfaction and product understanding.
- Collaborated with team members to improve service delivery processes.
- Collaborated with team members to enhance service delivery processes.
Assistant kitchen manager
Outback Steakhouse
Leumeah
11.2007 - 08.2019
- Supervised kitchen staff to ensure efficient operations and maintain high service standards.
- Coordinated orders to streamline workflow and meet customer demand.
- Oversaw stock levels to ensure availability of ingredients and minimize waste.
- Prepared food items according to recipes in a fast-paced kitchen environment.
- Cleaned and sanitized food preparation areas to maintain hygiene standards.
- Cost management
- Opening and closing shifts
- Sales targeting
Apprentice chef
Campbelltown RSL
Campbelltown
04.2004 - 03.2005
- Prepared food items following recipes and safety guidelines
- Developed skills through hands-on practice in various cooking techniques
- Engaged in workplace training sessions to deepen culinary knowledge
- Completed TAFE course in relevant subject area
- Maintained a clean and organized kitchen environment to support food safety and efficiency
- Conducted training and assessment sessions for employees
Hospitality Manager
Garden Magic
Harrington Park
03.2003 - 03.2004
- Resolved customer complaints promptly, ensuring positive experiences and loyalty.
- Delivered exceptional customer service to enrich dining experiences.
- Trained new employees on hospitality protocols, improving service consistency and team integration.
- Collaborated with vendors to secure quality products and services for events.
- Managed inventory and ordered supplies for seamless operations.
- Ordered stock efficiently to maintain inventory levels. efficiently to ensure timely availability of ingredients.
- Executed food preparation tasks to uphold culinary standards and enhance guest satisfaction.
- Implemented food safety protocols to ensure compliance with health regulations.
Hospitality Worker
Sydney Convention and Exhibition Centre
Darling Harbour
03.2003 - 03.2004
- Coordinated functions to ensure seamless execution and maximize guest satisfaction.
- Managed food service operations to provide high-quality dining experiences for attendees.
- Provided exceptional customer service to enhance guest experiences.
- Managed dining area cleanliness and organization to ensure guest satisfaction.
- Oversaw beverage service, maintaining inventory and ensuring timely availability.
- Coordinated food and beverage orders with kitchen staff for timely delivery.
- Set up function rooms to accommodate various event requirements.
- Executed thorough cleaning tasks to maintain a hygienic environment. to uphold cleanliness and safety standards.
- Assisted in training new staff on service standards and procedures.
Hospitality Worker
Leonard's chicken
Narellan Town Centre
01.2002 - 01.2003
- Delivered exceptional customer service to enhance guest satisfaction.
- Provided exceptional customer service to enhance guest experiences.
- Resolved customer inquiries and issues promptly, contributing to consistent service quality.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
- Executed food preparation tasks, upholding quality and taste standards to enhance dining experience.
- Developed creative menu options that aligned with seasonal ingredients and trends.
- Maintained hygienic cleaning protocols to ensure a safe kitchen environment.
- Managed cash handling processes, maintaining accurate financial records.
- Maintained inventory levels of supplies, supporting daily operations and minimizing disruptions.
Hospitality Manager
Sizzler
Leumeah
02.2001 - 02.2002
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Oversaw food preparation and ensured compliance with health and safety standards.
- Executed food preparation tasks, maintaining quality standards and contributing to overall guest satisfaction.
- Sanitized work surfaces and equipment, ensuring adherence to health regulations and promoting a safe environment.
- Maintained cleanliness of dishes and kitchen areas through thorough cleaning practices.
- Executed comprehensive opening procedures to ensure smooth daily operations., closing, and shift change functions to maintain operational standards each day.
- Provided drink service promptly, contributing to a positive dining experience.
- Managed cash handling processes, ensuring accurate transactions and secure cash flow.
Kitchen Manager
Pizza Haven
Ingleburn and Minto
03.2000 - 04.2001
- Managed daily kitchen operations and staff scheduling for efficient workflow.
- Managed staff operations to optimize workflow and enhance productivity.
- Oversaw food preparation to ensure adherence to health and safety regulations.
- Trained and mentored kitchen staff to enhance culinary skills and teamwork.
- Executed food preparation tasks to uphold quality standards and consistency.
- Placed orders timely to meet inventory needs and avoid shortages.
- Handled customer service inquiries via phone to enhance client satisfaction.
- Executed cash transactions with precision at point of sale. accurately and efficiently.
Food Service Worker
PCYC
Minto
02.1998 - 04.1999
- Provided food service to customers, maintaining high standards of quality.
- Prepared food items in adherence to safety and hygiene regulations.
- Adhered to safety protocols for food handling and sanitation, ensuring compliance and safety standards.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Collaborated with team members to streamline service delivery, enhancing customer satisfaction.
- Executed cash handling procedures, ensuring accuracy in all transactions.
- Operated cash register to process cash, check, and credit card transactions.
Education
Management Diploma -
Outback Steakhouse
Leumeah12-2012
First aid certificate -
Outback Steakhouse
Leumeah10-2012
Food safety officer -
Outback Steakhouse
Leumeah01-2012
Hospitality - Hospitality operations cert 1, 2,3,4&5
Outback Steakhouse / TAFE
Campbelltown01-2011
Skills
- Operations management
- Workflow coordination
- Data analysis
- Performance optimization
- Documentation management
- Improvement planning
- Customer support
- Staff training
- Team collaboration
- Communication management
- Relationship building
- Problem solving
- Administrative skills
- Case management
Timeline
Operations Specialist
Insignia Financial/ SS&C Technologies
02.2022 - Current
Customer service operator
Link Group
08.2019 - 12.2021
Bakery Assistant
Woolworths
11.2018 - Current
Assistant kitchen manager
Outback Steakhouse
11.2007 - 08.2019
Apprentice chef
Campbelltown RSL
04.2004 - 03.2005
Hospitality Manager
Garden Magic
03.2003 - 03.2004
Hospitality Worker
Sydney Convention and Exhibition Centre
03.2003 - 03.2004
Hospitality Worker
Leonard's chicken
01.2002 - 01.2003
Hospitality Manager
Sizzler
02.2001 - 02.2002
Kitchen Manager
Pizza Haven
03.2000 - 04.2001
Food Service Worker
PCYC
02.1998 - 04.1999
Management Diploma -
Outback Steakhouse
First aid certificate -
Outback Steakhouse
Food safety officer -
Outback Steakhouse
Hospitality - Hospitality operations cert 1, 2,3,4&5
Outback Steakhouse / TAFE