Emma Adams
Clyde,VIC
Summary
Dedicated and compassionate trauma cleaner with 2 years of experience handling sensitive situations with professionalism and empathy. Adept at managing hazardous materials and restoring environments to their pre-incident state while providing support and comfort to grieving families and individuals during the cleaning process.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Trauma Cleaner
STC Services
Melbourne, Victoria
06.2022 - Current
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Adhered strictly to safety protocols while performing job duties.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided emotional and psychological support to clients in crisis situations.
- Collaborated with other professionals to coordinate services for clients.
- Observed safety protocols when working with potentially violent or suicidal individuals.
- Managed challenging behavior from clients in a calm manner by utilizing de-escalation techniques.
- Provided emotional support to individuals with physical or mental disabilities.
Assistant Manager
Red Rooster
Frankston, Vic
07.2019 - 01.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
Skills
- Quality Assurance
- Cleaning and Sanitizing
- Hazardous Material Handling
- Health and Safety Compliance
- Crew Management
- Customer Service
- Complex Problem-Solving
- Exceptional Time Management
- Supply Inventory Management
- Operations Management
- Team Motivation
- Customer Relations
Certification
- Covid-19 Vaccination
- Police Check
- Trauma Cleaning Certification
- Certification in Strategy and Leadership
- DSC Supporting People in Staying Infection Free
- Certificate in NDIS Worker Orientation Module
References
References available upon request.
Timeline
Trauma Cleaner
STC Services
06.2022 - Current
Assistant Manager
Red Rooster
07.2019 - 01.2022
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