Emma Allen
Oak Flats Nsw,SA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail location. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
5
5
years of professional experience
Work History
Store Manager
Joe's Milkbar
12.2020 - 03.2024
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Stevadore
The MCC Group
07.2023 - 01.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
Pizza Maker
Dominos
12.2019 - 12.2020
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
Drive-Thru Cashier
Hungry Jack's
12.2018 - 12.2019
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Streamlined order-taking processes to improve overall speed of service for customers.
- Developed strong communication skills while interacting with diverse clientele daily.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
Education
No Degree - Interior Decoration Cert IV
TAFE
Enmore, NSW06.2024
No Degree - Graphic Design Cert IV
TAFE
Wollongong08.2023
High School Diploma -
Corpus Christi Catholic High School
Oak Flats, NSW10.2021
Skills
- Supply Ordering
- Operations Management
- Project Management
- Promotional planning
- POS Systems
- Shift Scheduling
- Customer Service Management
- Team Development
- Employee Training
- Multitasking and Organization
Timeline
Stevadore
The MCC Group
07.2023 - 01.2024
Store Manager
Joe's Milkbar
12.2020 - 03.2024
Pizza Maker
Dominos
12.2019 - 12.2020
Drive-Thru Cashier
Hungry Jack's
12.2018 - 12.2019
No Degree - Interior Decoration Cert IV
TAFE
No Degree - Graphic Design Cert IV
TAFE
High School Diploma -
Corpus Christi Catholic High School
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