Summary
Overview
Work History
Education
Skills
Languages
References
Volunteer Experience
Certification
Languages
Timeline
Generic
Emma Almen

Emma Almen

Port Macquarie,Australia

Summary

Dear HR Manager,

I am a highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.

Adept at working effectively unsupervised and quickly mastering new skills.

Excellent with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

With a tertiary qualification and a passion for contributing to business success, I am excited about the current opportunity to bring my unique skills to your team.

I thrive in fast-paced environments, and I am known for my attention to detail and ability to collaborate effectively with team members to achieve common goals.

I am constantly seeking to expand my skill set and take on new challenges and am confident that my strategic thinking, creativity, and problem-solving skills would make a valuable contribution to your team, as will my passion for administration, customer service, and marketing.

Kind regards,

Emma

Overview

19
19
years of professional experience
1
1
Certification

Work History

Web Administrator and Customer Service

El Toro Tips Online
06.2020 - Current
  • In this position, I am responsible for website administration and handling customer enquiries for an online platform, specializing in sports betting.
  • Helpdesk and moderator for website
  • Handling customer enquiries and resolve issues
  • Dispatch of emails and other communication
  • Creating social media content and managing public relations
  • Responsibilities

Cafe Allrounder

The Village Coffee Shoppe
Orange, NSW
01.2015 - 05.2020
  • Working both front and back-of-house services in a busy and dynamic café. I held this position congruently to other employment (part-time).
  • Preparing and cooking meals, observing rigorous food handling safety standards
  • Back of house duties
  • Duties and stock management
  • Front of house duties, including taking and serving orders and point of sales
  • Responsibilities
  • Achievements
  • As one of the busiest cafes in Orange, I always made sure that the food was of the best quality. I got to know a lot of the customers by name and made sure they always left the premises with a smile on their face.

Secretary

Orange Show Society
Orange, NSW
01.2017 - 11.2019
  • In this position, I was responsible for day-to-day coordination and management of communication for a company, responsible for organizing a complex event with many moving parts.
  • Liaise with stewardess and trade space vendors.
  • Making sure payments for stalls were received from vendors.
  • General banking and accounts.
  • Manage in and out coming communication, both by mail and email
  • Book and confirm entertainment for the show.
  • Attend office as Secretary and Receptionist.
  • Attend monthly meetings and take down minutes to send out to committee.
  • Responsibilities
  • Achievements
  • As many other agricultural shows in Australia, I was the youngest one which in a way was challenging as changes or new ideas weren’t always welcomed. To be a Secretary for an Agricultural Show requires tremendous diplomacy

Legal Secretary

Neil Jones Solicitors
Orange, NSW
01.2017 - 11.2019
  • As Legal Secretary, I was responsible for producing information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics. coordinating case preparation.
  • Conserve solicitors time by reading, researching, reviewing, verifying, and routing correspondence, reports and legal documents; drafting letters and documents; collecting and analyzing information.
  • Maintain solicitor’s calendar by planning and scheduling conferences, teleconferences, dispositions, and travel itinerary.
  • Maintain client confidence by keeping client/attorney information confidential.
  • Responsibilities
  • Achievements
  • Working in the legal environment is exciting put you also have to be very precise, courageous, polite and above all maintain the security of highly confidential documents.

Campaign Coordinator

Philip Donato MP
Orange, NSW
01.2016 - 05.2017
  • Working as a campaign coordination I was responsible for the logistics of a dynamic and fast paced electoral campaign for a local candidate MP.
  • Develop a logistics plan for the 2016 by-election.
  • Regular reporting against this plan and problem solve arising challenges.
  • Provide general candidate campaign support.
  • Managing the candidate diary, including booking in meetings with local Mayor’s and community groups.
  • Contacting media outlets for press releases and interviews.
  • Organize appropriate venue and catering for Q&A’s.
  • Help with election material development, personalization and distribution.
  • Manage internal communications with the Head Office in Sydney and work closely with the Party State Director.
  • Attend events during and outside office hours to support and give feedback to the candidate.
  • Responsibilities
  • Achievements
  • Working in politics is something I have always been interested in and to be the Campaign Coordinator for Philip Donato MP was a great challenge. Communicating with media, sending out press releases but also constantly watch what the other parties were doing meant that I truly had to listen to the communities’ concerns. The result was a huge success – Philip Donato MP became the first non-National member for Orange since 1947.

Office Manager

Lander's Music
Orange, NSW
01.2014 - 05.2015
  • In this position, I was responsible for office management of a locally owned and managed music shop.
  • Design and implement filing systems.
  • Ensure filing systems were up to date and easy to use.
  • Establish and monitor procedures for record keeping.
  • Design and implement office policies and procedures
  • Prepare operational reports and schedules to ensure efficiency.
  • Coordinate schedules, appointments and bookings.
  • Monitor and maintain office supplies inventory.
  • Handle customer inquiries and complaints.
  • Maintain a safe and secure working environment.
  • Responsibilities
  • Achievements
  • As the administration part of business was held by the owner himself before I started the role, there was a lot of procedures that needed to change. I contributed to a more efficient workflow so that the owner and other staff could focus on sales rather than paperwork or making orders.

Project Manager

Spring Mobil
Stockholm, Sweden
06.2006 - 01.2009
  • I started my career at Spring Mobil at the customer service department, taking care of phone calls and customer complaints. The company was founded in 2000 and lacked structure and routines when I arrived. I very quickly worked my way up to Project Manager in the IT department. Spring Mobil only had business clients such as L’Oréal, Astra Zeneca and health care facilities where communication can be a matter of life or death
  • Spring Mobil is a mobile phone operator offering companies a GSM network combined with switchboards and mobile phones. A so-called – one phone, one solution.
  • Responsibilities
  • Achievements
  • Responsible for retaining several accounts across Sweden.
  • I made sure that they were pleased with our service and was on a plan best suited for their business needs.
  • I also had to make sure that the technical aspects were working correctly, working closely with our technician engineers.
  • Building trust and increasing sales
  • Documenting and creating operational routines for the customer service department as well as reporting common complaints and escalated customer to my managers.
  • The company grew very quickly, we all took enormous pride to be part of something new and challenging. My plan was originally to return to this role after I finished my studies in Australia, but I fell in love with Australia and decided to stay. I still keep in touch with my former colleagues and whenever I visit Sweden, we have a reunion.

Education

Diploma - Entertainment Business Management

JMC ACADEMY
01.2012

Bachelor's Degree - Business (Advertising)

APM College of Business And Communication
01.2011

Skills

  • XERO
  • MYOB
  • Adobe Photoshop
  • Shopify
  • RetailManager
  • Microsoft Office
  • Windows Vista/XP, Mac iOS
  • Cerillion
  • Canva
  • Mailchimp
  • Survey Monkey
  • Office Coordination: end to end administration
  • Financial Management: Tracking expenditures, Accounts Payable/Receivable, payroll and management of petty cash and electronic payments
  • Marketing Planning and Branding: Making sure to connect with the right channels and demographics and create a brand that is viewed as likeable and reliable
  • Problem-Solving: Nothing is impossible There is always a solution, which is where my creativity and be able to think on my feet comes in handy
  • Customer Service: My ability and passion is to care for others I can read people quite easily and I am always there to with a helping hand for my customers
  • Strong Cross-cultural Communication: Ability to understand and empathize with stakeholders from all walks of life
  • Hospitality: Operating in a busy cafe as both a cook and waitress
  • Website administration

Languages

English Fluent / Native, Swedish Native

References

  • Ellen, Jones, Solicitor, ellen@rwlaw.com.au, 0428 632535
  • Phil, Donato, MP, orange@parliament.nsw.gov.au, (02) 6362 5199

Volunteer Experience

  • JAM Orange Inc, Social Media Manager and Events (Volunteer), Orange, NSW, 2019-01, 2021-05, JAM Orange Inc was created by musicians and music enthusiasts to advance and create opportunities for the performance and recording of independent music, of all types and genres, within the Central West of NSW. It is a community-based, not-for profit incorporated association. In this position, I was responsible for the social media and events organization associated with the vision of JAM Orange.
  • Creating and planning content for all social media platforms
  • Responding to enquiries by email and phone
  • Being the first point of contact for artists and the community
  • Designing posters, tickets and EDMs
  • Recording video content for social media and website
  • Hosting the weekly online show "Lockdown" during the Covid-19 pandemic, Responsibilities, Achievements, Before I joined JAM ORANGE, the organization was not very well known of. By creating social media content, posters and speaking to media and the public the awareness grew. Personally, I became comfortable in front of the camera by presenting and producing the show, including interviewing artists in Spain, Sweden, Australia and the United States.

Certification

  • Responsible service of alcohol (RSA)
  • First Aid Certificate

Languages

English
Native/ Bilingual
Swedish
Native/ Bilingual

Timeline

Web Administrator and Customer Service

El Toro Tips Online
06.2020 - Current

Secretary

Orange Show Society
01.2017 - 11.2019

Legal Secretary

Neil Jones Solicitors
01.2017 - 11.2019

Campaign Coordinator

Philip Donato MP
01.2016 - 05.2017

Cafe Allrounder

The Village Coffee Shoppe
01.2015 - 05.2020

Office Manager

Lander's Music
01.2014 - 05.2015

Project Manager

Spring Mobil
06.2006 - 01.2009

Diploma - Entertainment Business Management

JMC ACADEMY

Bachelor's Degree - Business (Advertising)

APM College of Business And Communication

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Emma Almen