Emma Aylward
Fremantle,WA
Summary
Dynamic and efficient administrative professional with over 10 years of experience in Perth's corporate sector, seeking to transition into a career in law.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
ERCE Australia
01.2020 - 01.2024
- Collating, formatting, editing, and proofing documents.
- Contract writing and negotiating.
- Administration and management of client accounts.
- Bookkeeping.
- Producing reports.
- Data entry.
- Social media management for our APAC offices (Singapore, Malaysia, and Australia).
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
- Keeping internal databases updated.
- Booking appointments, travel, and accommodation as required for staff.
- Order, receive, and maintain office supplies.
- Receive, sort, and route mail.
- Maintaining confidentiality at all times.
- Coordinated meetings, conferences and travel arrangements for staff members.
- Organised company events.
Office Manager
Downer Group
01.2017 - 01.2020
- Produced regular reports and updated internal databases to enhance operational efficiency.
- Administered accounts, scheduled appointments, travel, and accommodation bookings.
- Developed and implemented office policies and procedures.
- Greeted clients and directed inquiries through phone and email correspondence.
- Supervised staff members, organized schedules and delegated tasks.
- Collaborated with marketing teams on campaigns that improved brand visibility.
- Recorded meeting minutes for accurate documentation and effective follow-up.
- Maintained office and public areas, ensuring a welcoming environment for all visitors.
Sales and Administrative Assistant
SONOS
01.2013 - 01.2017
- Greeted and directed customers, addressed queries, and managed phone and email correspondence.
- Designed and quoted custom home configurations to meet client specifications.
- Conducted product demonstrations, assessing client needs and presenting technical information effectively.
- Processed service payments and client purchases to ensure seamless transactions.
- Invoiced clients and maintained accurate records of client information.
- Planned and executed strategies to achieve sales targets and budgets.
- Configured visually appealing product displays and enhanced online marketing efforts.
- Scheduled appointments for technicians and managerial staff to optimize workflow.
Education
Bachelor of Laws - (Graduate Entry - Currently Enrolled)
University of Notre Dame
Fremantle, WA05-2027
Bachelor of Music - Jazz Performance (Saxophone)
Western Australian Academy of Performing Arts (Edith Cowan University)
Mount Lawley, WA12-2016
High School Diploma -
John Curtin College of The Arts
Fremantle, WASkills
- Effective communication
- Attention to detail
- Diplomatic approach
- File management
- Technical proficiency
- Efficient typist
- Multi-line telephone operation
- Office equipment handling
- Software proficiency (Vend, PixelPoint, Sage Evolution, Salesforce, Microsoft Office, Adobe Photoshop)
- Social media strategy
- Bookkeeping and payroll management
- Contract negotiation
- Research capabilities
- Schedule and calendar management
- Database entry
- Technical support
- Report preparation
Accomplishments
- Graduated with first-class honours from my WAAPA degree
- Received an award for academic performance in 2024
Certification
- Advanced First Aid Certificate (St. John's)
- Fire warden training
References
References available upon request.
Timeline
Office Manager
ERCE Australia
01.2020 - 01.2024
Office Manager
Downer Group
01.2017 - 01.2020
Sales and Administrative Assistant
SONOS
01.2013 - 01.2017
Bachelor of Laws - (Graduate Entry - Currently Enrolled)
University of Notre Dame
Bachelor of Music - Jazz Performance (Saxophone)
Western Australian Academy of Performing Arts (Edith Cowan University)
High School Diploma -
John Curtin College of The Arts
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