Emma Bartholomew-Connor
Ashgrove,QLD
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Can work both independently and within a team environment to achieve the best possible outcome to achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Simtec Therapeutic
Sherwood, QLD
02.2025 - Current
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Collected payments and provided accurate change.
- Provided accurate information about products, prices and services.
Traffic Controller
Altus Traffic
Northgate, QLD
12.2023 - 01.2025
- Developed solutions to enhance vehicular flow and safety by analyzing traffic data.
- Directed vehicles around construction sites and flagged drivers through blocked roads.
- Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
- Monitored roadways for hazardous conditions such as potholes or debris that could cause accidents or impede travel times.
- Ensured compliance with local laws, regulations and ordinances related to motor vehicle operation, parking and loading and unloading zones.
- Provided assistance to motorists who experienced difficulty navigating through congested areas.
- Organized detours and adjusted signal timing to accommodate special events or construction projects.
Assistant Manager
Dominos Pizza
Holmview/Wynnum/Manly West, QLD
05.2021 - 11.2023
- Delegated work to staff, setting priorities and goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
Delivery Driver
Dominos Pizza
Windaroo/Beenleigh, QLD
06.2019 - 03.2022
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Determined optimal routes based on GPS application information and knowledge of local routes.
Education
High School Diploma -
Windaroo State High School
Windaroo, QLD11-2021
Skills
- Upselling
- Prospecting and telemarketing
- Payment processing
- Relationship building
- Contact follow-up
- Exceptional customer service
- Superb time management
- Friendly and outgoing
- Adapt to diverse groups
- Teamwork and collaboration
- Problem-solving skills
- Excellent communication skills
- Reliable and punctual
Certification
- Traffic Control License - Expiry 07/12/2026
Affiliations
- Netball coaching
References
References available upon request.
Timeline
Sales Associate
Simtec Therapeutic
02.2025 - Current
Traffic Controller
Altus Traffic
12.2023 - 01.2025
Assistant Manager
Dominos Pizza
05.2021 - 11.2023
Delivery Driver
Dominos Pizza
06.2019 - 03.2022
High School Diploma -
Windaroo State High School
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