Emma Beaton
Appin,NSW
Summary
I am an enthusiastic and driven candidate with proven experience and excellence in customer service. Committed to providing friendly and professional assistance, I maintain strong relationships and am well versed in managing competing priorities. I am highly organized and a dependable and dedicated employee. I have a continued willingness to learn and improve and am a valued and ideal member of any team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Wise Monkey Cafe
I am a relief waitress, cashier and table waiter for my Aunties Cafe when she is short staffed
Barista /Front of House Employee
Appin Bakery
2022.11 - Current
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and closed shop
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Waitress
Red Delicious And Co
2021.05 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped with food preparation
- Packaged up food for orders
- Regularly cleaned work station
Education
Certificate III - Individual Support (Ageing)
Tafe
Macquarie Fields, NSW12.2022
High School Diploma -
Campbelltown Performing Arts High School
Campbelltown, NSW09.2022
Skills
- excellent communication with customers and work colleagues
- being able to adapt and handle unexpected challenges within my work place
- excellent time management skills, organizing and managing multiples tasks at once and patience
- knowing products and variation if available
- Restaurant Operation
- Quality Standards
- Money and eftpos handling
- Delivery standards for customers
Certification
- Provide First Aid, Tafe NSW, 2022
- CPR, Catch Training, 2023
- RSA, Catch Training, 2023
- Working with Children (Volunteering)
Reference
Reference
Amy Grenfell - Owner of Wise Monkey Cafe - 0403 814 156
Personal Reference
Rebecca Crompton (Bec) - Family Friend - 0416429245
Volunteering
Photography
I photograph sporting events on the weekend as a hobby through photography i have learnt how to efficiently contact and communicate with others and who to promote and publish content on a weekly basis.
Southern Stars - The Arena Spectacular (involving Primary and High School Students)
Volunteer Back Stage Production Crew participating 10 hour days for one (1) week in August 2023
Macarthur District Motorcycle Cub Appin - including assisting with signon, flag marshal, working bees and serving and food handling within the canteen
Motorcycling NSW Off-road - volunteer photographer and preparation for end of year photos and slide shows for presentation night
Hobbies
Dance
I have been in dancing since i was 5yrs old and still currently pursue in now, throughout the years of dancing i have helped with student teaching and have performed in School Spectacular, Southern Stars as one of the featured dancers, i have also performed at school fates and at my schools musical
Timeline
Barista /Front of House Employee
Appin Bakery
2022.11 - Current
Waitress
Red Delicious And Co
2021.05 - Current
Restaurant Waiter
Wise Monkey Cafe
Certificate III - Individual Support (Ageing)
Tafe
High School Diploma -
Campbelltown Performing Arts High School
- Provide First Aid, Tafe NSW, 2022
- CPR, Catch Training, 2023
- RSA, Catch Training, 2023
- Working with Children (Volunteering)
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