Summary
Overview
Work History
Education
Skills
Accomplishments
Referees
Timeline
Generic

Emma Beaver

Witheren

Summary

Sales management professional with strong leadership and strategic planning capabilities. Proven ability to drive revenue growth and optimise sales processes through team collaboration and adaptability. Skilled in market analysis, customer relationship management, and sales training. Known for reliability, flexibility, and achieving results in dynamic environments.

Overview

31
31
years of professional experience

Work History

National Field Sales Manager

Villeroy & Boch
01.2020 - 01.2025
  • Managed a high-performing sales team, fostering a culture of continuous improvement and professional development.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement. profitable contracts with key clients, securing long-term business relationships built on mutual trust and collaboration.
  • Cultivated strong relationships with channel partners which led to enhanced collaboration, joint promotions and increased sales.
  • Expanded market share by identifying new business opportunities and executing targeted marketing strategies.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Championed a customer-centric approach within the sales organization by emphasizing the importance of understanding clients'' unique needs and adapting solutions accordingly.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Sate Sales Manager

Villeroy & Boch
01.2014 - 01.2020


  • Cultivated an environment of continuous improvement by encouraging open communication channels among team members for constructive feedback exchanges.
  • Optimised inventory levels by collaborating closely with supply chain teams to ensure timely delivery of products in line with demand forecasts.
  • Championed company culture within the state sales division by fostering teamwork, promoting professional development opportunities, and celebrating successes collectively.
  • Led a high-performing sales team for exceptional results through coaching, mentoring, and performance management.
  • Collaborated with marketing teams to create effective promotional campaigns that generated increased brand awareness and customer engagement.
  • Boosted customer satisfaction levels through attentive service, prompt issue resolution, and proactive communication practices.
  • Conducted regular performance evaluations for team members to identify areas of strengths and opportunities for improvement, resulting in tailored development plans.
  • Provided comprehensive product training sessions for new hires to expedite onboarding processes and enhance overall team capabilities.
  • Established clear sales targets and provided regular feedback to the team regarding their progress towards meeting objectives.
  • Drove revenue growth by identifying upselling and cross-selling opportunities.

National Outlet Co-ordinator

Villeroy & Boch
01.2010 - 01.2016
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Store Manager

Villeroy & Boch
03.2000 - 01.2010
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Retail Sales Supervisor

David Jones
01.1994 - 03.2000
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
  • Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
  • Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
  • Greeted customers and helped with product questions, selections, and purchases.

Education

Associate Diploma of Applied Science - Photograghy

TAFE Queensland, Morningside
QLD
12-1991

High School Diploma -

St Hilda's Girls School
Gold Coast, QLD
12-1991

Skills

  • Customer engagement
  • Territory management
  • Service Excellence
  • Prioritised Task Management
  • Detail-Oriented
  • Effective Communication
  • Effective Organisational Skills
  • Team leadership
  • Informed Decision-Making
  • Strategic Networking Skills
  • Goal setting and achievement
  • Business development and planning
  • Client relationship management
  • Customer complaint resolution
  • Presentations and public speaking
  • Interpersonal communication
  • Solution selling
  • Sales strategy
  • B2B and B2C sales
  • Client base retention
  • Operating procedures and policies
  • Staff training and development
  • Account management
  • Team recruiting and onboarding

Accomplishments

  • Managed team of 160 across ANZ, 10 Own Retail stores nationally and 66 Concession stores within ANZ in leading Department Stores
  • Collaborated with global team to deliver dynamic e-learning programs curated for internal teams and external partners.
  • Project managed store renovations, new store openings and closing.
  • Implemented a comprehensive plan to revitalise operations and restore profitability.

Referees

Mauri Heikura Former Managing Director Villeroy & Boch  ANZ +66 812 814 528

Matthew Miller Business Operations Manager Villeroy & Boch  ANZ +61 403 045 252

Naomi Woodfield +61 421 377 117 Character Referee

Timeline

National Field Sales Manager

Villeroy & Boch
01.2020 - 01.2025

Sate Sales Manager

Villeroy & Boch
01.2014 - 01.2020

National Outlet Co-ordinator

Villeroy & Boch
01.2010 - 01.2016

Store Manager

Villeroy & Boch
03.2000 - 01.2010

Retail Sales Supervisor

David Jones
01.1994 - 03.2000

Associate Diploma of Applied Science - Photograghy

TAFE Queensland, Morningside

High School Diploma -

St Hilda's Girls School

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Emma Beaver