Emma Beesley
Paradise,South Australia
Summary
Brings 3 years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Records Clerk (Trainee)
Calvary Health Care
Adelaide, SA
06.2024 - 08.2024
- Created new medical records, and retrieved existing medical records by gathering appropriate record folders and contents, and assigning and recording new record numbers.
- Maintained strict adherence to facility policies regarding the release of information for legal proceedings or third-party requests.
- Tracked and monitored requests for medical records release.
- Maintained patient confidence by keeping patient record information confidential.
- Contributed to a positive work environment through effective communication, teamwork, and professional conduct within the Medical Records Department.
Dog Bather
PetStock
Parafield/Modbury, SA
09.2023 - 06.2024
Game Master
Adventure Rooms Adelaide
Adelaide, SA
09.2022 - 06.2023
- I watched the guests closely to maintain a current understanding of the gameplay.
- Communicated clearly and on time to share clues and direct game actions.
- Explained company policies, game rules, and safety requirements.
- Kept game rooms clean and neat for the next guests.
- Serviced bathrooms by picking up debris, wiping down surfaces, and restocking supplies.
Customer Service Attendant
Drakes Supermarkets
Collinswood, SA
04.2021 - 08.2022
- Offered advice and assistance to customers, paying attention to special needs, or wants.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Delivered prompt service to prioritise customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations, and maintained an adequate cash supply.
Animal Attendant
Paws N Play
St Agnes, SA
01.2022 - 04.2022
Assistant Dog Trainer (Volunteering)
RSPCA
Hillcrest, SA
04.2021 - 01.2022
Education
Certificate III - Companion Animal Services
TAFE SA
Gilles Plains, SA07.2020
Norwood International High School
Magill, SA12-2019
Skills
- Scheduling
- Filing
- Typing proficiency
- Team collaboration
- Customer service
- Problem-solving
- Time management
- Professional communication
- Data entry
- Public speaking
- Interpersonal skills
- Composure under pressure
Certification
Valid RSA Certificate - 2020
Valid WWCC - 2024
References
Lauren Hoffert
Manager
Paws N play
Mobile - 0401 855 605
Email - L.hoffert0@hotmail.com
Leah Carrabba
Supervisor/Senior Game Master
Adventure Rooms Adelaide
Mobile - 0416 007 505
Email - Leah16121995@hotmail.com
Sharon Hobbs
Dog Trainer
RSPCA
Mobile - 0468 780 438
Email- sharon@righttreedogtraining.com.au
Timeline
Medical Records Clerk (Trainee)
Calvary Health Care
06.2024 - 08.2024
Dog Bather
PetStock
09.2023 - 06.2024
Game Master
Adventure Rooms Adelaide
09.2022 - 06.2023
Animal Attendant
Paws N Play
01.2022 - 04.2022
Customer Service Attendant
Drakes Supermarkets
04.2021 - 08.2022
Assistant Dog Trainer (Volunteering)
RSPCA
04.2021 - 01.2022
Valid RSA Certificate - 2020
Valid WWCC - 2024
Certificate III - Companion Animal Services
TAFE SA
Norwood International High School
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