Emma Bell
Bilinga,QLD
Summary
Dynamic leader with a proven track record at Ground Control Coffee Roasters, enhancing sales through targeted strategies and quality control management. Excelled in industry networking and training, boosting team proficiency and product excellence. Skilled in problem-solving and adaptability, demonstrating significant improvements in operational efficiency and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Head Coffee Roaster and QC Manager
Ground Control Coffee Roasters
11.2020 - Current
- Oversaw department of 7 by supervising daily operations, providing technical support and coordinating personnel.
- Assisted sales team in developing targeted strategies for specific clients based on their taste preferences and needs, increasing overall sales revenue.
- Participated in industry events, networking with fellow professionals to stay current on latest trends and innovations in coffee roasting.
- Conducted cupping sessions regularly for quality assurance purposes, identifying any necessary adjustments to maintain desired flavor profiles across all products consistently.
- Demonstrated a strong commitment to product excellence by leading regular team training sessions on coffee knowledge and tasting skills.
Store Manager
Starbucks Coffee Australia
02.2010 - 11.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Private Nanny
Matt Buchel
09.2008 - 01.2017
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Led indoor and outdoor activities to entertain and occupy children.
Education
Diploma - Early Childhood Education
TAFE
Taree NSWHigh School Diploma -
Dungog High School
Dungog, NSWSkills
- Training and mentoring
- Cupping Proficiency
- Quality Control Management
- Industry Networking
- Marketing Collaboration
- Process improvement strategies
- Record Keeping Accuracy
- Production Planning
- Supply Chain Coordination
- Problem-Solving
- Time Management
- Adaptability and Flexibility
Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Store of the Quarter by completing highest sales growth and highest customer satisfaction within the district.
- Resolved product issue through consumer testing.
Timeline
Head Coffee Roaster and QC Manager
Ground Control Coffee Roasters
11.2020 - Current
Store Manager
Starbucks Coffee Australia
02.2010 - 11.2020
Private Nanny
Matt Buchel
09.2008 - 01.2017
Diploma - Early Childhood Education
TAFE
High School Diploma -
Dungog High School
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