Emma Birch
Schofields
Summary
Friendly and highly organised Medical Receptionist with 10+ years of customer service experience, including over 2 years in a fast-paced Chiropractic clinic and previous roles in Retail and After School Care. Adept at managing front desk operations, coordinating appointments, and providing professional, warm service to patients. Seeking to bring strong administrative and interpersonal skills to a Orthopaedic Practice in a full-time capacity.
Overview
11
11
years of professional experience
Work History
Chiropractic Assistant/Front Desk Receptionist
Wellbeing Chiropractic
02.2023 - Current
- Manage front desk operations including patient intake, bookings, and customer queries
- Schedule appointments for a team of chiropractors using Cliniko practice management software
- Process payments, Medicare claims, and private health insurance transactions
- Provide exceptional patient care and support in a high-volume environment
- Liaise with healthcare providers to coordinate patient care and follow-ups
Educator
Inspire Program
07.2022 - 01.2023
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Customer Service Representative
Woolworths Supermarket
03.2014 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained high standards of store presentation and cash handling accuracy
- Trained new team members and acted as point of contact for customer issues
Education
Bachelor of Science - Chiropractic Sciences
Macquarie University
Sydney, NSWCertificate IV Allied Health Assistance
TAFE NSW
Sydney11-2019
Higher School Certificate
St Marks Catholic College
Stanhope Gardens 09-2017
Skills
- Medical Reception & Administration
- Appointment Scheduling & Calendar Management
- Professional Phone Manner
- Medicare & Health Fund Billing
- Cliniko Medical Software (quick learner)
- Patient Liaison & Confidentiality
- Team Collaboration & Communication
- Time Management & Multitasking
- Medical terminology
- Microsoft Suite efficient
Timeline
Chiropractic Assistant/Front Desk Receptionist
Wellbeing Chiropractic
02.2023 - Current
Educator
Inspire Program
07.2022 - 01.2023
Customer Service Representative
Woolworths Supermarket
03.2014 - 07.2022
Bachelor of Science - Chiropractic Sciences
Macquarie University
Certificate IV Allied Health Assistance
TAFE NSW
Higher School Certificate
St Marks Catholic College
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