Emma Blake
South Penrith,NSW
Summary
Insurance Specialist with extensive experience in insurance litigation, specialising in negotiation, relationship management, and complex claims resolution. Proven track record in fostering key stakeholder relationships, and driving significant commercial outcomes. Demonstrated leadership skills in training and enhancing team performance through critical thinking, and problem-solving capabilities. Committed to leveraging expertise to achieve organisational goals and improve operational efficiency.
Overview
12
12
years of professional experience
Work History
Litigation Specialist
Insurance Australia Limited
Parramatta , NSW
06.2018 - Current
- Manage a portfolio of complex litigated and non-litigated claims across a diverse portfolio, which includes fraud, indemnity disputes, large loss recoveries, contentious claims, and defended motor or property claims above $100,000.
- Collaborate with legal teams to resolve litigated claims effectively, achieving commercial goals.
- Managing and fostering relationships with key stakeholders, both internal and external.
- Offering strategic suggestions to internal stakeholders to efficiently handle complex claims.
- Facilitate communication of contentious claim progress to upper management and essential business areas.
- Liaise with and instruct panel solicitors and external subject matter experts to assist with managing litigated and complex claims.
- Attend mediations and NCAT conciliation conferences.
- Provide monthly litigation bulletins to the litigation business on dispute outcomes, case studies, general insurance law topics and litigation processes to assist with cross skilling and up-skilling.
Senior Recovery Specialist
Coles Insurance
Rhodes, NSW
08.2017 - 06.2018
- Managed a portfolio of home and motor recovery claims.
- Gathered team data for analysis.
- Presented collected data during business meetings.
- Facilitated daily morning huddles to outline team objectives and performance.
- Delivered training sessions to new employees.
- Assumed leadership responsibilities in the lead's absence.
- Assisted team lead in interviews.
Recoveries Specialist
Coles Insurance
Rhodes, NSW
08.2013 - 06.2017
- Consistently monitor daily KPIs for improvement opportunities.
- Ensured client expectations were effectively managed.
- Examined liability aspects to ensure compliance and mitigate issues.
- Facilitated beneficial results while assessing key performance indicators and the desired business outcome.
- Managed a large portfolio of claims related to motor and property insurance recovery.
Education
High School Diploma -
Caroline Chisholm College
Glenmore Park, NSW01-2006
Skills
- Skilled in Negotiation
- Stakeholder Engagement
- Comprehensive Case Analysis
- Written Communication
- Strong Oral Presentation Skills
- Microsoft office
- Customer service
- Litigation Case Management
- Critical thinking
- Legal case review and analysis
- Policy interpretation
- Claim management
- Conflict resolution
- Risk mitigation
- Litigation strategy
Accomplishments
- Diploma in Legal Services
- General Insurance Law and regulation (ANZIIF)
Timeline
Litigation Specialist
Insurance Australia Limited
06.2018 - Current
Senior Recovery Specialist
Coles Insurance
08.2017 - 06.2018
Recoveries Specialist
Coles Insurance
08.2013 - 06.2017
High School Diploma -
Caroline Chisholm College
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