Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Booth

Hamilton

Summary

Developed strong customer service and communication skills in fast-paced bistro environment. Demonstrated ability to handle multiple tasks efficiently while ensuring positive dining experience. Looking to transition into new field where these skills can contribute to team success and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Bistro Server

Wests
New Lambton
12.2023 - Current

New Beijing, The Bistro, Patisserie 88, Emporium 88

  • Operated and managed point-of-sale systems across all registers with efficiency and accuracy.
  • Managed food preparation and cooking in a fast-paced kitchen environment
  • Prepared kitchens for service by completing pre-work tasks, including food prep and station organisation.
  • Managed high-volume coffee beverage preparation during peak hours while maintaining quality standards.
  • Supported smooth operations by opening and closing the establishment, including setup, shutdown, and end-of-day reporting.
  • Maintained cleanliness and hygiene by washing dishes, utensils, and kitchen equipment in the scullery.
  • Ensured a welcoming dining experience by clearing plates and resetting tables promptly across the dining area.
  • Executed thorough cleaning of all areas within the club, ensuring a safe and sanitary environment.


Crew Member

McDonald's
King Street
12.2021 - 09.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Delivered excellent customer service by crafting customized coffee orders.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.


Education

Bachelor of Business And Commerce -

The University of Newcastle
Newcastle, NSW
11.2027

No Degree - Responsible Service of Alcohol

CBD College
Newcastle, NSW
02.2024

No Degree - SITXFSA005 USe Hygienic Practices For Food Safety

CBD College
Newcastle, NSW
01.2024

No Degree - SITHFAB025 Prepare And Serve Espresso Coffee

CBD College
Newcastle
01.2024

High School Diploma -

St Francis Xavier's College
Hamilton, NSW
11.2023

Skills

  • Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, and Teams
  • Familiar with accounting software, including MYOB, for managing financial records and transactions
  • Demonstrated excellent time management skills by thriving in fast-paced environments, consistently meeting deadlines and prioritising tasks effectively
  • With over 4 years of customer service experience, I have developed a strong ability to handle diverse customer needs and ensure satisfaction
  • Food safety awareness
  • Food presentation
  • Preparing and making coffee
  • Data entry
  • Critical thinking

Timeline

Bistro Server

Wests
12.2023 - Current

Crew Member

McDonald's
12.2021 - 09.2023

Bachelor of Business And Commerce -

The University of Newcastle

No Degree - Responsible Service of Alcohol

CBD College

No Degree - SITXFSA005 USe Hygienic Practices For Food Safety

CBD College

No Degree - SITHFAB025 Prepare And Serve Espresso Coffee

CBD College

High School Diploma -

St Francis Xavier's College
Emma Booth