Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Emma Boyd

Central Coast

Summary

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Diligent Retail Associate skilful in connecting with people and promoting products. Open and positive communicator with a calm, level-headed approach to managing routine needs and meeting special challenges. Excellent experience in retail environments. Recognised for communicating well with customers and delivering exceptional customer service. Successful at increasing sales through upselling techniques and resolving customer concerns efficiently.


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Experienced with providing compassionate care and support to individuals. Utilizes effective communication and problem-solving skills to enhance clients' daily living experiences. Track record of fostering safe and supportive environment through empathy and adaptability.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Stock Manager

Peter Alexander
10.2021 - Current
  • Helped customers find specific products, answered questions and offered product advice
  • Accepted and completed cash, check and credit card payments
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Sold various products by explaining unique features and educating customers on proper application or usage
  • Built and maintained relationships with peers and upper management to drive team success
  • Reviewed files, recordings and other documents to obtain information to respond to requests
  • Fostered relationships with customers to expand customer base and retain business
  • Met with customers to help select merchandise, find accessories, and complete purchases
  • Contacted customers to provide information on new and exciting products and service offerings
  • Answered incoming telephone calls to provide store, products, and service information
  • Monitored business results to support sales, driving initiatives
  • Monitored stock levels to facilitate restocking and replenishment of shelves
  • Gathered and coordinated sales materials necessary to complete transactions
  • Compiled monthly competitor analysis of key trends and promotional activity
  • Read general business periodicals and professional journals to gain new insight into latest market trends
  • Identified trends for sale promotions to increase interest or demand in products
  • Cultivated new business opportunities for sales professionals using cold calling and networking tactics
  • Engaged in sales-oriented discussions to determine customer pain points
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
  • Set up displays of merchandise to market new products to customers.
  • Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
  • Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
  • Implemented training programs for enhanced employee skills.
  • Coordinated recruitment efforts to attract top talent.
  • Conducted performance evaluations to identify areas for employee growth.
  • Managed budgets for various departmental initiatives.
  • Streamlined communication processes to foster transparency among departments.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.

Administration Officer and Case Plan Developer.

ELA CARE
01.2021 - Current
  • Company Overview: Disability and Mental Health services
  • Automated office operations to optimize accounts payable and receivable, as well as customer correspondence and data communications
  • Delivered comprehensive training to maintain compliance requirements
  • Identified and solved problems to enhance management and business direction
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments
  • Organized workflows to improve efficiency and reduce operating costs
  • Built and implemented systems for lead generation, client management and office operations
  • Managed corporate digital marketing activities and handled e-newsletters, website, and social media accounts
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities
  • Disability and Mental Health services
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
  • Provided crisis intervention and de-escalation support during acute episodes of mental distress.
  • Administered cognitive-behavioral therapy techniques to support patients in managing anxiety and depression.
  • Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.

Education

Bachelor of Criminology -

UON- University of Newcastle
Callaghan
12-2025

Bachelor of Psychology

ACAP - Australian College of Applied Professions.
Sydney, NSW
12-2025

High School -

Narara Valley High School
Narara, NSW
09.2021

First Aid Training -

09.2020

Skills

  • Time management skills
  • Dependable and reliable
  • Customer Service
  • Conflict resolution
  • Working collaboratively
  • Health and safety awareness
  • Emotional support
  • Daily living support
  • Relationship building
  • Behavioral support
  • Life skills development
  • Skill development
  • Community integration
  • Recreational activities
  • Critical thinking
  • Budgeting and financial management
  • Customer service
  • Time management
  • Decision-making
  • Team leadership
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting

Personal Information

Date of Birth: 12/16/03

Certification

- WWCC

- Valid police check

- First Aid (EXP 10/25)

- Access to Vehicle (Insured)

- Full License


Timeline

Stock Manager

Peter Alexander
10.2021 - Current

Administration Officer and Case Plan Developer.

ELA CARE
01.2021 - Current

High School -

Narara Valley High School

First Aid Training -

Bachelor of Criminology -

UON- University of Newcastle

Bachelor of Psychology

ACAP - Australian College of Applied Professions.

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