Emma Breen
Croydon,VIC
Summary
Energetic and driving individual, seeking full time/ part time employment. I am hard working and always ready and willing to help out as much as possible. I have 6+ years experience in working in customer service jobs in a range of different setting and always aim to provide customers with the best experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Hubert Estate
2023.10 - Current
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Provided friendly, courteous service to create memorable moments for guests.
- Cleared dishes and glassware quickly following each course.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Prepared and maintained drink stations throughout catering events.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained clean and safe work environment.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Assisted with bussing tables and cleaning up spills.
- Arranged tables and chairs for special occasions and events.
- Answered customer questions about food and beverage items and assisted with menu selections.
Cafe Supervisor
Yarra Valley Chocolaterie And Ice Creamery
2021.03 - 2023.10
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Described menu items to customers and suggested products based on stated preferences.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Served and scooped ice cream, following sizing specifications.
- Cleaned counters, tables and fountain equipment thoroughly to keep sanitary, following quality checkpoints.
- Cleaned and organized utensil area, napkins station and restroom facilities.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
- Restocked ice cream disposable supplies, glass serving dishes and utensils.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
Assistant Coordinator
Extend
2021.07 - 2022.12
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Incorporated music and art activities to encourage creativity and expression.
- Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Assisted children in developing fine motor skills in preparation for preschool and kindergarten.
- Implemented and oversaw activities centered on promoting learning and imaginative play.
Cafe Supervisor
Great Ocean Road Chocolaterie and Ice Creamery
2018.09 - 2021.02
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Reconciled daily sales each shift, counting member drawers to analyze discrepancies.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Served and scooped ice cream, following sizing specifications.
- Cleaned counters, tables and fountain equipment thoroughly to keep sanitary, following quality checkpoints.
- Cleaned and organized utensil area, napkins station and restroom facilities.
Travel Consultant
Flight Centre
2019.12 - 2020.03
- Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
- Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
- Prepared itineraries to deliver travel arrangements to clients.
- Responded promptly to clients regarding visa, passport and security inquiries.
- Processed credit and debit payments and handled confidential information with discretion.
- Explained benefits of purchasing travel insurance with clients.
- Searched and confirmed travel reservations for customers.
- Used company tools and systems to complete requests.
- Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
Sandwich Artist
Subway
2017.01 - 2017.12
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Organized food preparation stations and regularly replenished supplies.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Delivered superior customer service focused on quality and meeting customer needs.
- Completed opening, closing and shift change tasks by following company guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Informed customers of regular deals or monthly specials to upsell orders.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Took orders, prepared foods and processed payments in full-service establishment.
Education
High School Diploma -
Mooroolbark College
Mooroolbark, Vic11.2016
Skills
- Employee training
- Organizational skills
- Time Management
- Decision-making
- Flexible
- Goal-oriented
- Processes and procedures
Certification
RSA certificate
First aid certificate
Timeline
Food and Beverage Attendant
Hubert Estate
2023.10 - Current
Assistant Coordinator
Extend
2021.07 - 2022.12
Cafe Supervisor
Yarra Valley Chocolaterie And Ice Creamery
2021.03 - 2023.10
Travel Consultant
Flight Centre
2019.12 - 2020.03
Cafe Supervisor
Great Ocean Road Chocolaterie and Ice Creamery
2018.09 - 2021.02
Sandwich Artist
Subway
2017.01 - 2017.12
High School Diploma -
Mooroolbark College
RSA certificate
First aid certificate
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