Emma Briggs
Leonay,NSW
Summary
Knowledgeable and dedicated customer service professional with extensive experience automotive industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Certified Service Advisor
BMW
05.2023 - Current
- Effectively communicating with customers in a timely manner in regards to the service requirements of their vehicle and any additional work that may be required, Creating and building ongoing professional relationships with customers, Liaising with both the workshop and spare parts department, Generated service estimates, explained costs involved and gained customer approval before initiating work, Informing customers of additional products and explaining their benefits such as purchasing Service Plans for better value of money, Ensuring monthly KPIs are met
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Certified Product Genius
BMW
08.2022 - 05.2023
- Liaising with sales consultants and their clients regarding vehicle models, Suggesting and matching customers with suitable vehicles based on their individual requirements, Placing outbound calls daily and scheduling appointments whilst responding to customer queries with accuracy and courtesy, Performed vehicle demonstrations and highlighted key features and benefits to maximize customer interests and satisfaction, Ensured weekly and monthly follow ups of customers with recent purchases and deliveries of vehicles, Organizing and performing of test drives whilst answering relevant questions or queries around the model, Coordinated with the delivery coordinator and customers regarding their deliveries, Personalizing every delivery to suit each customers interests
Apprentice Technician/ Receptionist
BMW
12.2021 - 08.2022
- Organizing and managing valet parking, Interpretation parts orders, Creating quotes and bookings, Ordering spare parts and stock, Ensuring a neat and organized work space and storage of previous repair orders carried out, Performed routine maintenance work on both petrol and diesel vehicles, Liaising with customers to create and organizing repair orders, Receiving and making coffee orders, Taking and directing phone calls from colleagues and guests, Ensuring a clean dealership and showroom floor
Early Childhood Educator
Headstart
01.2019 - 11.2021
- Obtained both a Certificate 3 and Diploma in Early Childhood Education and Care, Maintained a clean environment by changing 20+ nappies daily, toilet training and regularly sanitizing surfaces, Create a safe and nurturing environment for up to 30 children ranging from 2.5 - 3.5 years, whilst collaborating with three other caregivers, Clearly communicating and coordinating with parents to understand each child’s specific needs and desires, Effectively interacting with toddlers working towards age appropriate milestones, Administering meals and any medications specific to each child’s dietary restrictions and plans including lactose intolerance, allergy medication and nut intolerances, Creating fun and interactive environments, planning activities that are both entertaining and stimulating for children, Adapting daily activities to suit each child’s individual mobility levels and development levels, Creating 30+ yearly observations regarding each child’s individual achievements and comparing to their age appropriate milestones
Delivery Driver
Dominos
10.2020 - 10.2021
- Time management and efficiency, Extending on customer service skills, Upheld all local Covid-19 safety protocols including increased sanitization, enforcing mask policies and limited capacity, Complaint resolution, Navigation of the local area, Maintenance and knowledge of delivery vehicle
Education
Certified BMW Service Advisor -
BMW Australia
Melbourne, VIC12.2023
Certified BMW Product Genius -
BMW Australia
Melbourne, VIC12.2022
Diploma in Early Childhood Education & Care -
AECC
Goulburn, NSW09.2021
Certificate 3 in Early Childhood Education & Care -
AECC
Goulburn, NSW11.2019
Certificate 2 in Hospitality - Hospitality
Nirimba Tafe
Quakers Hill, NSW11.2018
HSC -
Kellyville High School
Kellyville, NSW11.2018
Skills
- Comfortable working autonomously and proactively
- Tech-Savvy
- Customer Service
- Customer Complaint Resolution
- Organization skills
Awards
- BMW Certified Product Genius
- BMW Certified Service Advisor
Timeline
Certified Service Advisor
BMW
05.2023 - Current
Certified Product Genius
BMW
08.2022 - 05.2023
Apprentice Technician/ Receptionist
BMW
12.2021 - 08.2022
Delivery Driver
Dominos
10.2020 - 10.2021
Early Childhood Educator
Headstart
01.2019 - 11.2021
Certified BMW Service Advisor -
BMW Australia
Certified BMW Product Genius -
BMW Australia
Diploma in Early Childhood Education & Care -
AECC
Certificate 3 in Early Childhood Education & Care -
AECC
Certificate 2 in Hospitality - Hospitality
Nirimba Tafe
HSC -
Kellyville High School
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