Emma Brooking
Wallan,VIC
Summary
I have spent many years working for various industries and have learnt a lot of different aspects of the companies involved. Driven and motivated to help organizations thrive, skilled in prioritizing and completing tasks independently. High strength of administration skills, customer service via face to face, phone and via email. My strong work ethic has proven a strength of mine and along with attention to detail, strong problem-solving skills and time management.
Overview
14
14
years of professional experience
Work History
Stock Controller & Registration Clerk
Beer Automotive Group
04.2023 - 09.2023
- Registering new vehicles online with VicRoads portal, Filling out manual registration paperwork for used vehicles, Transferring trade-in vehicles on VicRoads portal, Ensuring paperwork is accurate for smooth registration process, Allocating registration plates for vehicles ready to be registered, When vehicles are delivered to customers all required paperwork is then prepared to be sent off to VicRoads and figures put in titan against each vehicle, Number plate cancellations every couple of days to the maximum amount refund, Problem-solving when required, Checking details on invoice against the vehicle, Organizing vehicles to get checked by workshop for any repairs, New stock vehicles into company system, Liaise with accounts for vehicle payments to be settled in a timely manner, Keeping service books in stock control office to maintain and process new owner details when vehicle is sold, Helping take photos when required, Communicating with detailers, once finished vehicles can go yard for sale, Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Bather/ Groomer
Mutts Cutts Bath and Grooming
08.2022 - 03.2023
- Perform routine bathing, conditioning & drying, Nail trimming and ear cleaning, all to a high standard, Develop strong relationships with repeat customers and interact with dogs in a way that relaxes and calms them, General customer service, Discuss styling preferences with clients and discuss what is best for the dog, Taking phone calls, making new appointments via phone email and face to face, Clipping all breeds of dogs according to dog breeds and owners wishes, Identified and reported to owners any external health issues, including ear infections and skin conditions, Taking payments via cash and EFT, Working with a team of around 2 bathers and 3 groomers, Greeting customers and ensuring they get the correct information required, Weekly cleaning and putting in place covid-19 safe plans, Lifting dogs in a safe manner of 25kgs and up, Provided support and assistance to other areas of the business as required, Keeping areas clear of any hazards, Educated visitors and staff on proper animal care and handling, Kept cages, kennels, play yards, and grooming areas neat and clean, Monitored animals for behavioral problems and signs of health issues, Kept animal coats clean and healthy with regular washing, grooming, and trimming, Documented animals' weight, size and condition in computer system for review by senior staff, Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Guest Services in Parts Department
Kilmore Toyota
02.2022 - 06.2022
- Packing and process deliveries for all orders as per customer requirements, Conducted cash handling, credit card transactions, and register closeout at end of business day, Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization, Greeted customers via telephone and in person to answer any questions, resolve concerns and complete sales, Stocked and managed stock of parts, Processed and reshelved return orders, checking for discrepancies, potential usage, and any issue, Generating back orders from suppliers, General customer service, Use of company vehicles for various reasons, Picking of parts for vehicle technicians for jobs getting done the following day, Updating and sending invoices when required, Greeting customers and ensuring they get the correct information required, Adhered to company guidelines for performance and compliance, Researched vehicles and parts via physical catalogs and electronic means, Maintained clean and neat parts counter and sales floor, Lifting of boxes in a safe manner of 25kgs and up, Provided support and assistance to other areas of the business as required, Keeping areas clear of any hazards.
Office & Warehouse Administrator
Australian Clothing Company
06.2021 - 02.2022
- Daily checks of all accounts and follow up with required action by staff members, Cleaned and maintained warehouse in compliance with OSHA safety standards, Processing and picking orders for all online orders, Packing and process deliveries for all orders as per customer requirements, Generating back orders from suppliers, General customer service, Use of company vehicle for local deliveries, Daily use of Microsoft Excel, Word, and Office, Daily use of Xero and Dear, Taking payments via email, phone, cash, and EFT from customers, Updating and sending invoices when required, Greeting customers and preparing displays for meetings, Weekly office cleaning and putting in place Covid-19 safe plans, Lifting of boxes in a safe manner of 25kgs and up, Provided support and assistance to other areas of the business as required, Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors, Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements, Reviewed and negotiated contracts with carriers to optimize shipping costs.
Office Administrator
Fido Cars
09.2020 - 05.2021
- Daily mail requirements, Reconciling of accounts daily, Daily use of Xero, Tracked office supplies and restocked low items to keep team members on-task and productive, Reconciled account files and produced monthly reports, Assisted in preparation and processing of payroll to facilitate prompt staff payments, Chasing overdue payments from car dealerships, Setting up payments and sending remittances to suppliers, Generating schedules for vehicles required for finance, Generating invoices for customers and suppliers, Daily checks of all accounts and follow up with required action by staff members, Daily use of Microsoft Excel, Word, and Office, Greet customers when required, Delivery and pick up of new and used vehicles as required, Weekly office cleaning and putting in place Covid-19 safe plans, Run reports for state managers and CEO, Built relationships with lease and dealer networks, Maintenance of fuel cards for staff members and locations, Consistently checked vehicle information in company system to ensure all was up to date, Provided support and assistance to other areas of the business as required.
Fleet Administration Officer
Europcar Head Office
08.2015 - 08.2020
- Registration payments of all vehicles on fleet, Control of head office staff cars, Assisting police with inquiries via phone and email, Control of fuel cards, Aided colleagues, managers, and customers through regular communication and assistance, Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel, Managed daily payment processing and drafted related financial documents, Set priorities and problem-solved workflow issues to maintain rapport with customers and managers, Created, prepared, and delivered reports to various departments, Studied processes, implemented cost reductions, and developed reporting procedures to maintain administrative workflow, Troubleshot employee concerns and recommended corrective actions to resolve issues, Reporting stolen and recovered vehicles, Control of vehicle spare keys, Daily mail requirements, Daily use of Microsoft Office Word and Excel, Daily use of company system Greenway, Preparing monthly reports for company directors, Use of company credit card for business needs, Reconciling of accounts at the end of the month, Reporting of plate returns and applying for refunds owed, Any other administrative duties that arise.
Receptionist- Contract
AA Gaskets
06.2015 - 07.2015
- Assisted in overseeing reception area, including greeting visitors and responding to telephone and in-person requests for information, Adjusting time sheets as required, Assisted in general accounting functions, Assisted in paying of invoices, Filing of documents, Answered telephone and electronic inquiries and forwarded telephone calls and messages to the appropriate person, Responded to inquiries from callers seeking information.
Manager
Cotton On Group
09.2011 - 02.2015
- Years of strong customer service, Proven ability to work in a fast-paced environment, Well versed in identifying customer needs and able to offer a solution quickly, Extensive experience in coaching and mentoring a team, Organizing staff rosters weekly, Putting in processes for loss prevention, Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground, Developed and maintained relationships with customers and suppliers through account development, Accomplished multiple tasks within established timeframes, Cross-trained existing employees to maximize team agility and performance, Improved marketing to attract new customers and promote business, Improved safety procedures to create safe working conditions for workers, Managed and motivated employees to be productive and engaged in work, Set aggressive targets for employees to drive company success and strengthen motivation, Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions, Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Pick Packer
AA Gaskets
09.2009 - 05.2011
- Assembly line creation and processing of automotive parts, RF scanning, Stock inventory, Picking orders to customer needs, Customer service duties as required, Dispute resolution, Induction and training of new employees, Mentoring team providing feedback on performance management, Complied with safety, health, and environmental regulations as prescribed by law, Measured quantity, weight and dimensions to determine cost of shipping, Collaborated with team members to achieve daily goals and meet company objectives, Placed items into bags, boxes or other containers, Loaded items onto conveyor belts and pallets, Inspected items for defects and damage, Re-packaged damaged or incorrectly packaged items, Loaded and unloaded items from the production line, Weighed packaged items to calculate total weight, Completed daily orders with expert picking and packing of shipments.
Education
Certificate III - Animal Care Services & Dog Grooming
Go Tafe
Wallan, VIC09.2023
Certificate III - Business Administration & Management
Kangan Institute
Broadmeadows, VIC06.2015
Skills
- Microsoft Word
- Customer Relationships
- Work Station Cleaning
- Paperwork Completion
- Customer Assistance
- Clear Communication
- Organization
- Team Goals
- Motivated Team Player
- Document Updates
Timeline
Stock Controller & Registration Clerk
Beer Automotive Group
04.2023 - 09.2023
Bather/ Groomer
Mutts Cutts Bath and Grooming
08.2022 - 03.2023
Guest Services in Parts Department
Kilmore Toyota
02.2022 - 06.2022
Office & Warehouse Administrator
Australian Clothing Company
06.2021 - 02.2022
Office Administrator
Fido Cars
09.2020 - 05.2021
Fleet Administration Officer
Europcar Head Office
08.2015 - 08.2020
Receptionist- Contract
AA Gaskets
06.2015 - 07.2015
Manager
Cotton On Group
09.2011 - 02.2015
Pick Packer
AA Gaskets
09.2009 - 05.2011
Certificate III - Animal Care Services & Dog Grooming
Go Tafe
Certificate III - Business Administration & Management
Kangan Institute
Similar Profiles
Jason DyckJason Dyck
General Manager at Knight Automotive Group / Plewis Automotive GroupGeneral Manager at Knight Automotive Group / Plewis Automotive Group
Gary YuGary Yu
Operation Supervisor (promoted in Apr 2022) at Snow Hong Kong Development (FMCG, Brand of Heineken, Group of China Resources Beer)Operation Supervisor (promoted in Apr 2022) at Snow Hong Kong Development (FMCG, Brand of Heineken, Group of China Resources Beer)
Nathan CameronNathan Cameron
Mechanic at Beer Auto GroupMechanic at Beer Auto Group
Dylan SpanuDylan Spanu
Landscape Leading Hand at BildGroupLandscape Leading Hand at BildGroup
Riteshni DeviRiteshni Devi
Machinist operate at Comfort home distribution FijiMachinist operate at Comfort home distribution Fiji