Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Emma Burke

Cairns,QLD

Summary

Experienced professional with a background in housekeeping, waitressing, farming, bar work and scientific industry, seeking regional job opportunities in Australia on a working holiday visa. Skilled in maintaining high cleanliness standards, delivering exceptional customer service, and thriving in fast-paced environments. Eager to contribute to diverse workplaces, embrace new challenges, and immerse myself in the Australian culture while making meaningful contributions to local businesses.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Retail Associate

Repco
02.2024 - 05.2024
  • Provided customer assistance and product information
  • Maintained shop cleanliness and organization
  • Collaborated with team to achieve sales goals and managed stock levels.

Waitress

O’Loughlin Restaurant
06.2015 - 06.2017
  • Provided excellent customer service and relayed orders to kitchen staff
  • Handled cash transactions and provided menu recommendations
  • Collaborated with team to deliver prompt service delivery

B&B Roomkeeper

O’Loughlins B&B
06.2015 - 06.2017
  • Cleaned and sanitized guest rooms to established standards
  • Reported maintenance issues and promptly responded to guest requests
  • Maintained cleanliness and organization in storage areas
  • Collaborated with team members to ensure efficient workflow and guest satisfaction
  • Adhered to B&B policies regarding safety, security, and privacy.

Microbiology Lab Analyst

Janssen Pharmaceuticals, Johnson and Johnson
05.2022 - 09.2023
  • Conducted laboratory testing and provided customer support
  • Managed stock control and collaborated with colleagues for efficient results delivery
  • Provided training on laboratory procedures.

Farm Hand

Burkes Farm
01.2014 - 09.2023
  • Operated and Maintained Farm equipment, ensuring cleanliness and proper functionality
  • Participated in the irrigation and pest control activities to optimize crop yield
  • Cared for livestock on a daily basis, including the maintenance of living areas and feeding
  • Fencing, harvesting and maintenance of paddocks.

Operations

Parlour X
11.2023 - 01.2024
  • Packed items for dispatch and handled postage
  • Maintained store organization and aided customers
  • Managed stock takes and warehouse tidiness.

Retail Associate

Jones’s Store
08.2017 - 12.2020
  • Provided customer assistance and maintained shop organization
  • Managed sales records and inventory levels
  • Processed returns and exchanges, and managed cash records.

General Office Worker

Burkes Garage
06.2014 - 09.2023
  • Managed customer transactions and answered inquiries
  • Maintained office cleanliness and assisted with customer queries.

Laboratory Technician

STERIS Applied Sterilization Technologies (AST)
07.2020 - 05.2022
  • Conducted testing on medical device products and managed laboratory supplies
  • Interacted closely with customers to ensure satisfaction
  • Worked with sales team to meet deadlines and scheduling.

QC Laboratory Technician (Cooperative Education Placement)

Dairygold Co-Operative Society LTD, Food Ingredients HQ
01.2020 - 10.2020
  • Conducted analysis of dairy products in a fast-paced environment
  • Managed laboratory supplies and equipment, and reported results efficiently.

Education

Bachelor of Science - Food Science And Health

University of Limerick
Limerick, Ireland
08.2021

Skills

Customer Service:

In my experience, I've honed excellent customer service skills that are essential for creating positive guest experiences and fostering satisfaction I pride myself on demonstrating friendliness, professionalism, and responsiveness to guests' needs, which not only enhances the reputation of establishments but also leads to customer loyalty and positive reviews

Adaptability:

Adaptability is a skill I've developed through handling changing circumstances and unexpected challenges in prior workplaces Whether it's managing fluctuating guest volumes and special requests or adjusting to seasonal variations and weather conditions on the farm, I'm known for my ability to quickly pivot and ensure smooth operations and efficient service delivery

Teamwork:

Collaborating with colleagues to achieve common goals has been integral to my success in all industries I've found that effective teamwork ensures seamless coordination among staff members in various departments, whether it's in hospitality, farm work, or industry I value communication, cooperation, and mutual support among team members, as they contribute to productivity, efficiency, and a positive work environment

References

Available upon request

Certification

RSA certified in NSW,QLD,WA,TA,NT and committed to applying the skills I've learned in the Responsible and Safe Service of Alcohol


Barista Certification completed in the standard Australian Barista School Course and Australia Barista School Coffee Art Course at Sydney CBD. Through my studies I have received accreditation in SITXFSA005 (Use hygienic practices for food safety) and SITHFAB025 (Prepare and serve espresso coffee).


Drivers Licence

Full Irish drivers licence and Provisional NSW drivers licence. Tractor driving licence, along with farm machinery operating experience.




Timeline

Retail Associate

Repco
02.2024 - 05.2024

Operations

Parlour X
11.2023 - 01.2024

Microbiology Lab Analyst

Janssen Pharmaceuticals, Johnson and Johnson
05.2022 - 09.2023

Laboratory Technician

STERIS Applied Sterilization Technologies (AST)
07.2020 - 05.2022

QC Laboratory Technician (Cooperative Education Placement)

Dairygold Co-Operative Society LTD, Food Ingredients HQ
01.2020 - 10.2020

Retail Associate

Jones’s Store
08.2017 - 12.2020

Waitress

O’Loughlin Restaurant
06.2015 - 06.2017

B&B Roomkeeper

O’Loughlins B&B
06.2015 - 06.2017

General Office Worker

Burkes Garage
06.2014 - 09.2023

Farm Hand

Burkes Farm
01.2014 - 09.2023

Bachelor of Science - Food Science And Health

University of Limerick

RSA certified in NSW,QLD,WA,TA,NT and committed to applying the skills I've learned in the Responsible and Safe Service of Alcohol


Barista Certification completed in the standard Australian Barista School Course and Australia Barista School Coffee Art Course at Sydney CBD. Through my studies I have received accreditation in SITXFSA005 (Use hygienic practices for food safety) and SITHFAB025 (Prepare and serve espresso coffee).


Drivers Licence

Full Irish drivers licence and Provisional NSW drivers licence. Tractor driving licence, along with farm machinery operating experience.




Emma Burke