Emma Burrows
Edens Landing,Australia
Summary
Experienced Retail Credit Specialist that provides exceptional customer service with the ability to prioritise and manage time well by meeting deadlines in a fast-paced environment with a strong work ethic to achieve the best results.
Overview
10
10
years of professional experience
Work History
Retail Credit Specialist
John Deere
Crestmead, QLD
11.2020 - Current
- Processing finance applications
- Effective time management to complete all tasks within deadlines
- Comply to both internal and external Legislation, Policies and Procedures
- Continually assess and help to identify and improve on Operating Procedures
- Provide professional services and support in a dynamic work environment
- Conduct relevant searches on different borrowing entities to establish the appropriate documentation to comply with KYC & AML
- Review risk assessment KYC comply with JDF policy
- Provide assistances to both Dealers and Customers
Pricing & Supply Chain Coordinator (Secondment)
John Deere
Crestmead, QLD
02.2024 - 11.2024
- Maintains all part price calculations and factors, including formulas, exchange rates, and margins to enable a competitive and profitable position in the AU/NZ market.
- Responsible to support supply management efforts, including execution of Order Fulfillment.
- Coordinates with others to ensure the correct, specified product is supplied in accordance with customer and performance requirements. Executes the vendor direct processes.
- Analyzes and submits pricing for new and existing parts to management for review.
- Coordinates price updates of all locally sourced parts and reviews parts priced on standard strategy for market competitiveness.
Senior Retail Collections Officer
John Deere
Crestmead, QLD
12.2019 - 10.2020
- Monitoring of past payment habits and assesses Customer information statements
- Approval of deferrals and contract re-writes within prescribed guidelines
- Coordinate repossession of equipment with Area Sales Managers, John Deere Dealers or repossession vendor Service Company
- Manage sale of repossessed equipment in conjunction with Dealers
- Refer and coordinate Legal Administration of Accounts in the litigation process
- Perform projects or additional duties as assigned
- Collection of all past due accounts
Wholesale Acceptance Officer
John Deere
Crestmead, QLD
09.2014 - 12.2019
- Create Bailment Contracts in Fiscal
- Actioning Hire/Demo/Loan requests through work list
- Apply payments to Contracts
- Action Dealer payouts requests
- Process Terms Adjustment
- Actioning IV browser after Dealer Stock Inspections
- Assist with Dealer Queries
- Manage Collections Report to ensure all payments had been made on time
- Assisted with day-to-day operations, working efficiently and productively with all team members
Senior Wholesale Acceptance Officer (Secondment)
John Deere
Crestmead, QLD
04.2018 - 08.2018
- Assist Supervisor with any duties or priority requests
- Manage Department with Workflow
- Assist in processing of all Wholesale daily tasks
- Manage complex Dealer queries, disputes or negotiations
- Liaise with Account Credit Managers regarding Dealer Behavior and Dealer Accounts
- Delivered services to customer locations within specific timeframes
- Demonstrate strong organizational and time management skills while managing multiple day to day tasks
Education
Certificate II - Hospitality
Beaudesert State High School
Beaudesert12.2005
Certificate III - Financial Services
Intellitrain
Skills
- Continuous Improvement
- Customer service
- Work ethic
- Fast-paced environment
- John Deere dealer exposure
Timeline
Pricing & Supply Chain Coordinator (Secondment)
John Deere
02.2024 - 11.2024
Retail Credit Specialist
John Deere
11.2020 - Current
Senior Retail Collections Officer
John Deere
12.2019 - 10.2020
Senior Wholesale Acceptance Officer (Secondment)
John Deere
04.2018 - 08.2018
Wholesale Acceptance Officer
John Deere
09.2014 - 12.2019
Certificate II - Hospitality
Beaudesert State High School
Certificate III - Financial Services
Intellitrain
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