Emma Burton

Provide Varied Support:

• Coordinated with contractors, owners, and tenants regarding payments.
• Verified accuracy of data entered into the system by other staff members.
• I have also taken on the role to check managements for compliance.
• Provided weekly on-call support for entire office.
• Oversee upkeep and respond to general inquiries during Property Manager's absence.
• Maintained current information regarding accounts and contractor details.
• Run End-of-Month Checks; check withholds, invoices, outstanding disbursements, lost properties, vacating tenants, and new management bank details.
• Run End of Month; payments to owners, contractors, and agency.
• Managed sub-meter invoicing processes.
• Managed meticulous inspection processes for routine, incoming, and outgoing assessments.
• Hosted property viewings to guide potential tenants through available spaces.

Managing a Mixed Portfolio:

• Managed a portfolio of approximately 240 sheds, 50 commercial properties, and 1 Strata.
• Coordinated lease requirement discussions with tenants and property owners.
• Managed day-to-day operations of commercial properties, including scheduling repairs and responding to urgent works.
• Assist owners with understanding End of Month or End of Financial Year statements.
• Conducted market research to determine competitive rental rates for commercial properties, using internal and external resources.
• Prepared monthly invoices for tenants based on their rental agreements.
• Advised clients on best practices related to leasing out commercial space.
• Coordinated timely processing of insurance-related settlements.
• Ensured adherence to all applicable zoning laws and building codes when making improvements or renovations to existing structures. Arranging Change of Usage Applications with the Esperance Shire.
• Created marketing materials such as brochures and flyers to promote the availability of commercial spaces for rent or sale.
• Financial audits, preparation of detailed budgets, and reconciliations are conducted annually. Creating relevant shortfalls and credits accordingly.
• Leasing and negotiations. Shed leases, commercial industrial leases, retail leases, and the reviewing of leases received by lawyers.
• Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
• Resolved tenant complaints in a timely manner by coordinating with maintenance staff and other relevant personnel.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies. Setting processes with the company director.

Accounts:

• Handled comprehensive processing of transactions within trust accounts.
• Researched and resolved discrepancies in transactions in a timely manner.
• Handled invoice processing and credit creation.
• Conducting a bank reconciliation daily for the property management trust account.
• Collaborated with director during annual audits of Trust Accounts and Property Management.

Strata Management:

• Facilitated Strata AGMs and special meetings.
• Documented key points from meetings for distribution.
• Established a comprehensive 5-10 year maintenance strategy, based off outsourced plan.
• Facilitated meetings between ownership and contracting parties for seamless coordination.
• Arrange insurance premiums and comparable quotes.
• Facilitated opening bank accounts and transferring assets for clients.
• Raised and issued strata levies efficiently.

Systems:

• Utilized various software and tools to streamline processes and optimize performance.
• Software Programs Including: Inspection Express, Tapi, AirTable, Inspect Real Estate, Vaultre, Corelogic, and Property Tree.

General Administrative Duties:

• Supported Property Management and Strata team with account entries and payment coordination.
• Filing bond lodgments and variations.
• Acquired property-related data through LandGate.
• Completed essential orders and programmed key fobs.
• Provided administrative support to office personnel by copying, emailing, organizing documents, and managing files.
• Scheduled and arranged CPD training sessions.
• Maintained and revised data entries to ensure accuracy.
• Directed calls and managed high-volume switchboard efficiently.
• Adhered to procedures to maintain keys.
• Managed all incoming mail distribution, courier services, and photocopying documents as requested.
• Coordinated company events with venues and advised staff of details.
• Greeted visitors entering establishment to determine nature and purpose of visit.
• Ensured that all necessary forms were completed accurately prior to submitting them for processing.
• Sorted invoices for the accounting department by date-stamping and filing by property.

System Knowledge:

• Using Rockend's File Smart, Strata Master, and Rest; Use Microsoft Package.

General Office Duties:

• Ensure office area is clean to uphold professional environment.
• Kept track of office supplies inventory and submitted orders as needed.
• Complete daily banking and posting.

Accounts:

• Processed bank reconciliation for property management trust account.
• Completing quarterly bond audits.

Strata Duties:

• Coordinated and managed fob coding processes.
• Managed invoice and notice postings effectively.
• Preparing the minutes of the meeting.
• Organized documents into electronic system.
• Issued work orders to contractors representing the strata complex.

Reception Duites:

• Acted as initial representative, maintaining a welcoming approach.
• Delivered exceptional client experiences and fostered strong, lasting professional relationships.
• Delivered swift and effective service for multiple client and internal calls during peak times.
• Offered personalized, friendly service by assessing individual client needs and matching them with suitable services.
• Set up client portals, updated records, and sent emails.
• Scheduled client appointments promptly.

General Administration:

• Sending and receiving packages, scanning.
• Assisting staff members.
• Processed lodging tax returns swiftly and accurately.
• Verified status of tax returns.
• Import zip files.

Customer Service:

• Delivered exceptional experiences while fostering strong customer connections.
• Styling: Designing to meet the customer's needs.
• Surpassed assigned budgets and key performance indicators.
• Earned Certificate of Achievement on multiple occasions by surpassing $1000 in sales.
• Sorted and unpacked stock efficiently.
• Organized storeroom items neatly on shelves according to size, color or type of item.
• Fostered teamwork and cooperation to exceed performance goals.
• Operated cash registers efficiently during peak hours of business.
• Organized store by returning merchandise to proper areas and restocked displays.
• Described merchandise and explained use, operation and care.
• Handled customer inquiries, complaints, and returns efficiently.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Handled cash transactions, ensuring accurate counting and making of change.
• Processed payments using cash register, credit card machine and systems.