Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Emma Bush

Joyner,QLD

Summary

Accomplished in enhancing training outcomes and staff development within Queensland Police Service, I excel in stakeholder engagement and collaboration and implementing quality assurance measures in accordance with policies and procedures. Leveraging strong interpersonal skills and a profound capacity for assessment and analysis, I've significantly contributed to program success and team proficiency, embodying a results-driven approach.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Training & Development Officer (AO5)

Queensland Police Service
Brisbane/Inala, QLD
09.2024 - Current
  • Conduct needs analysis in conjunction with CCED management and stakeholder groups to determine training requirements of the School Support Officer Program (SSOP) staff and contribute to the development of strategies to meet these requirements
  • Develop and deliver training and development programs in accordance with policies, best practices, procedures and standards.
  • Undertake an assessment of staff and, prepare reports based on these assessments.
  • Obtained and organised manuals, guides and visual materials for development and training purposes.
  • Provided guidance and support to employees regarding professional development opportunities.
  • Promoted a culture of continuous learning and professional development within the program
  • Coached managers and senior leadership members on effective methods of providing constructive criticism to their teams.
  • Analysed data from pre- and post-training evaluations to measure the success rate of programs delivered.
  • Managed training budgets, ensuring efficient use of resources and cost-effectiveness.
  • Contribute to the development, implementation and evaluation of training policies, best practices, procedures and standards.
  • Maintained strong knowledge by participating in workshops, conferences, and online PD.
  • Negotiated contracts with clients for desired training outcomes, fees or expenses.
  • Establish and maintain information management, and other administrative systems, to monitor the training and assessment of SSOP (CCE) staff.
  • Provided one-on-one coaching and mentoring to employees requiring additional support.

School Support Officer (AO5)

Queensland Police Service
Logan City/Logan Central, QLD
02.2024 - 09.2024
  • Case coordinating students who are 'at risk' of educational disengagement, and vulnerable to harm and offending behaviours and by extension, supporting the family ecosystem holistically.
  • This is achieved through (1) the creation and delivery of targeted socio-emotional developmental education programs to students, (2) the development and maintenance of strong productive working relationships and, (3) liaison and collaboration with internal (internal QPS units) and external stakeholders (appropriate government and non-government departments, Department of Education) to respond and refer youth and their families to the appropriate support services.
  • Identifying children at risk of, or experiencing child harm and appropriately reporting in accordance with QPS policy and procedures.
  • Ensuring education departments (independent, public, private) fulfil reporting obligations under Child Protection Act 1999
  • Conducted family engagement visits with the aim of improving student's educational disengagement

Quality Assurance Officer (AO4)

Queensland Police Service
Brisbane City, QLD
01.2024 - 03.2024
  • Undertook regular assessments of staff in accordance with numerous policies, best practices, procedures and in support of improved professional standards' when reviewing Quality Assurance and Wellbeing Tags assigned to Police Communication Centre members during a call for service
  • Assessments of staff involved conducting regular incident reviews and evaluation, engaging in numerous opportunities to regularly provide feedback to members and their supervisors on identified areas for improvement, as well as offering support, advice and resources where necessary.
  • Adherence to and, implementation of training policies, best practices, procedures and standards can also be reflected in repeated consultation with QPS Strategic and Operational Plans, the Operational Procedures Manual (OPM), Commissioner's directions, Circulars and Policelink Work Ticket Processing Standards.
  • Supported the drafting and publication of several Communications Group General Notification emails
  • Tasked by Inspector to evaluate and amend the internal training and development programs used by QA officers when presenting to Communications Operators currently undertaking the training course. This involved developing, editing and, updating project manuals and technical documentation used by the entire QA team.

School Officer (Teacher Aide)

Brisbane Catholic Education (BCE)
Brisbane/Banyo, QLD
01.2023 - 04.2023
  • Conducted the implementation of the MiniLit Program within all Year 2 classes for students who required additional support in literacy
  • Led small group workshops with a number of Year 2 students in all subject areas
  • Implemented individualised support processes in line with students' Individual Curriculum Plans (ICP) and diagnosis' requirements.

Team Leader

Catholic Early Ed Care
Brisbane/Banyo, QLD
07.2020 - 01.2023
  • Coordinated ongoing tasks of team members and maintained compliance with required daily tasks, legal standards, special education requirements
  • Planned daily educational programs in accordance with the My Time, Our Place Framework and the age, interests and needs of children
  • Collaborated with fellow staff members and teachers to determine appropriate actions in challenging situations.

Education

Bachelor of Education (Secondary) - Secondary Education

Queensland University of Technology
Brisbane, QLD

Skills

  • Assessment and analysis
  • Strong interpersonal skills
  • Case management and coordination
  • Stakeholder engagement and collaborative partnership formation
  • Capacity building and personal development
  • Quality assurance and compliance
  • Highly developed verbal and written communication skills
  • Confidence with Learning Management Systems (LMS)
  • Team member
  • Experience in several fast-paced and demanding work environments
  • Problem solving skills
  • Knowledge of the APST's, child harm reporting guidelines, teacher registration processes in QLD etc

Certification

  • Semester 1, 2019 QUT Executive Deans' Commendation for Academic Excellence
  • Semester 1 & Semester 2, 2021 QUT Executive Deans' Commendation for Academic Excellence

Affiliations

  • Youth Crime Task Force - Information Sharing Provisions between QPS and Education - Delivered by Lea-Anne McNeill & Samantha Ermer (February 2025)
  • Leadership Essentials (2 day course) - Delivered by the QPS Leadership Centre (February 2025)
  • Child Harm Reporting Training - Delivered by QPS CPIU (January 2025, September 2024, March 2024)
  • NDIS Micro-Credential Courses - MCC00038 & MCC00051 - Delivered by TAFE QLD (January 2025)
  • CYMHS & Evolve Therapeutic Services Training - Delivered by Ed-LinQ (January 2025)
  • Intensive Education Case Manager Training - Delivered by Sandy Messeen (January 2025)
  • QPS Youth Co-Responder Team Training - Delivered by Logan YCRT (January 2025)
  • Facilitation Skills - Delivered by Sergeant Suzie Rose (September 2024)
  • Confident Communicator - Delivered by the QPS Leadership Centre (August 2024)
  • ThinkUKnow Training - Delivered by the Australian Federal Police (March 2024)
  • Communicating with Parents - Positive Steps to Challenging Communication - Delivered by Grace Lutheran College (April 2023)
  • Restorative Practice - Delivered by Grace Lutheran College (April 2023)
  • Coping with Stress - Delivered by Grace Lutheran College (April 2023)
  • Support Plans & Diverse Learning - Delivered by Grace Lutheran College (April 2023)

References

1. Julie Campbell (Team Leader)

Phone: 0410 404 572

Email: Campbell.JulieA@police.qld.gov.au

2. Jemma Price (Colleague)

Phone: 0422 835 810

Email: Price.Jemma@police.qld.gov.au

Timeline

Training & Development Officer (AO5)

Queensland Police Service
09.2024 - Current

School Support Officer (AO5)

Queensland Police Service
02.2024 - 09.2024

Quality Assurance Officer (AO4)

Queensland Police Service
01.2024 - 03.2024

School Officer (Teacher Aide)

Brisbane Catholic Education (BCE)
01.2023 - 04.2023

Team Leader

Catholic Early Ed Care
07.2020 - 01.2023

Bachelor of Education (Secondary) - Secondary Education

Queensland University of Technology

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Emma Bush