Emma Carr

• Provided exceptional customer service through active listening and effective communication skills.
• Ensured timely completion of inventory tasks, supporting accurate stock levels for optimal store performance.
• Demonstrated adaptability consistently stepping into various roles within the store when required thereby increasing overall productivity.
• Increased repeat business by creating personalised experiences for customers based on their preferences and needs.
• Covering all online ordering, packing & sending
• Being first point of contact for all online questions
• Running krsm.com.au as well as the Facebook & instagram posts
• Manual labour in extreme conditions (heat & cold)
• Professional phone etiquette

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
• Promptly responded to inquiries and requests from prospective customers.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
• Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Provided exceptional customer service, resolving complaints diplomatically and efficiently.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Educated customers about billing, payment processing and support policies and procedures.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Participated in continuous professional development activities to stay current with industry trends and enhance expertise.

As above, but I also covered Warranty for 3 different vehicle manufacturers.

• Grew repeat business by fostering long-term relationships with satisfied customers through attentive follow-ups and personalized recommendations.
• Handled trade-in appraisals accurately by evaluating vehicle condition, assessing market value, and negotiating fair prices with clients.
• Conducted comprehensive needs assessments to match customers with the perfect vehicle for their lifestyle and budget.
• Prepared purchased vehicles and completed final delivery checks.
• Answered telephone and email inquiries from potential customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
• Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
• Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Efficiently completed paperwork related to sales transactions, adhering to company guidelines while minimizing errors or delays.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Completed registration paperwork and sales documentation.
• Achieved top-ranking status among peers through consistent high-performance results, demonstrating a strong commitment to personal growth and professional development within the automotive sales industry.

• Contributed to efficient clinic operations by maintaining clean and organized treatment areas, exam rooms, and kennels.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Assisted in surgical operations, ensuring a sterile environment and proper preparation of instruments for optimal outcomes.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Administer medications, vaccines and treatments as instructed by veterinarian.
• Maintained detailed records of animal health care and diagnostic treatments.
• Responded promptly to emergency situations using critical thinking skills to assess conditions quickly and provide necessary assistance or referrals when appropriate.
• Assisted veterinarians with radiographs and ultrasounds.
• Collected and prepared specimens for laboratory testing.
• Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.

Ensured optimal health and performance of multimillion-dollar thoroughbreds.

Prepping for Magic Millions

All aspects of routine care & maintenance

Navigated high-stress scenarios while being an integral member of a small unit.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Mustering in extreme conditions
• Long work hours