Emma Clark
Beauty Point,TAS
Summary
Accomplished Assistant Manager at Pets Domain with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in money handling and fostering team motivation, I excel in creating positive work environments and boosting performance. My expertise in customer relations and product knowledge consistently drives success and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Pets Domain
Clare, SA
08.2021 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Front of House Employee
Rising Sun Hotel
Auburn, SA
08.2020 - 03.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Student Advisor
Commercial Dive Accademy
Beauty Point, TAS
01.2020 - 06.2020
- Developed strong relationships with faculty members, fostering an environment of collaboration in support of student goals.
- Promoted a positive campus culture by serving as an accessible and approachable resource for students navigating their educational journey.
- Conducted regular reviews of student progress reports, intervening early when potential issues were identified to prevent attrition.
- Enhanced student retention by providing personalized academic guidance and support.
Customer Service Cashier
The Chefs Catch
Beauty Point, TAS
07.2018 - 01.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Certificate IV - Teachers Aide Combo
Institute of Teachers Aide
Perth, WA06.2024
Certificate III - Childrens Services
Launceston Collage
Launceston, TAS01.2010
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Certification
Responsible service of alcohol
Responsible service of gaming
Working with vulnerable people check
Timeline
Assistant Manager
Pets Domain
08.2021 - 10.2023
Front of House Employee
Rising Sun Hotel
08.2020 - 03.2022
Student Advisor
Commercial Dive Accademy
01.2020 - 06.2020
Customer Service Cashier
The Chefs Catch
07.2018 - 01.2020
Certificate IV - Teachers Aide Combo
Institute of Teachers Aide
Certificate III - Childrens Services
Launceston Collage