Emma Collins
Newcastle,NSW
Summary
Qualified professional interested in promoting positive patient experiences through dedication, quality assurance and clinical support. Desiring internship in Ramsay Health Care and its well established hospital and community pharmacy system. With proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care.
Overview
4
4
years of professional experience
Work History
Pharmacy Student
Ramsay Health Care
12.2020 - Current
- Duration: 3+ years
- Medication Knowledge: Have a solid understanding of different types of medications, drug names and its alternative brands, its indication, dosages, and potential side effects.
- Clinical Judgment: The ability to make informed decisions based on patient information and medication knowledge, which is critical for ensuring patient safety.
- Drug Dispensing: Accurate preparation and dispensing of medications, including measuring dosages and labelling prescriptions.
- Patient Counselling: Able to provide essential patient education, explaining medication instructions, potential side effects, and proper usage (device demonstration) to ensure patient understanding and adherence.
- Communication: Effective communication with patients, healthcare professionals, and pharmacy staff is essential for providing patient-centred care.
- Clinical Assessments: Performing clinical assessments, such as blood pressure monitoring and blood glucose levels to identify any health issues or medication-related problems.
- Ethics and Integrity: Adhering to ethical standards and maintain patient confidentiality while providing care.
- Technology Proficiency: Using various software and technology systems for prescription processing, drug interaction checking, and patient record-keeping. E.g. FredNext, PlusOne, MiMs, AMH, Therapeutic Guidelines, Project Stop, NDSS, Symbion, CH2
- Interprofessional Collaboration: Collaborating with other healthcare professionals, such as doctors and nurses, to provide comprehensive patient care and to rectify issues.
- Continuous Learning: Keeping up with advancements in pharmacy practice, regulations, new medications, and healthcare guidelines for professional growth.
Pharmacy Placement
Cessnock Day & Night Pharmacy
09.2023 - 10.2023
- Duration: 4 weeks
- Medication Dispensing: Accurately dispense prescription medications to patients, and ensure proper labelling of medications with appropriate instructions (dosage, frequency, duration) and ancillary labels. Also, verify prescription accuracy and appropriateness.
- Medication Review: Review and assess prescription orders to identify potential drug interactions, allergies, or contraindications. Also, collaborate with healthcare providers to optimise medication therapy.
- Patient Counselling: Provide detailed information to patients on medication usage, side effects, and potential drug interactions with consumer medicines information leaflet and device demonstration. Offer advice on proper administration techniques, and address patient questions and concerns about their medications.
- Clinical Assessments: Perform health assessments, such as blood pressure monitoring and blood glucose levels, as well as dose and observe methadone patients.
- Compounding: Prepare specialised medications, such as compounded medications tailored to individual patient needs. E.g. melatonin (above 2mg) and vitamin D capsules 50,000IU.
- Contributed to Webster-Pak assembling and understanding the whole process through Webstercare.
Pharmacy Placement
Newcastle Private Hospital
05.2023 - 05.2023
- Duration: 4 weeks
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Worked efficiently and professionally amongst a multidisciplinary team. E.g. nurses, doctors, obstetricians.
- Assisted pharmacist in final review of filled prescriptions.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Counselled patients on new medications and OTC products.
- Followed department policies, procedures and best practices for pharmacy operations.
- Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
- Effectively prioritised tasks and organised workflow to increase efficiency.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Managed drug and supply inventories.
Pharmacy Placement
Pharmacy4Less
09.2022 - 09.2022
- Duration: 2 weeks
- Advise and counsel patients on schedule 2 and schedule 3 medications with clinical judgement and with pharmacists supervision.
- Thoroughly educate patients upon collection of medications, with device demonstration, consumer medicines information leaflet, common side effects, and how to use the medications correctly for optimal use.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Contributed to Webster-Pak assembling and understanding the whole process through Webstercare.
Pharmacy Placement
Chemist Warehouse
04.2022 - 04.2022
- Duration: 2 weeks
- Ability to accurately process and fill prescriptions, including verifying information and ensuring compliance with regulations.
- Measure, count, and package medications precisely for patient use.
- Organisational skills to keep track of inventory, manage multiple tasks, and maintain an organised workspace.
- Advise and counsel patients on all schedule medications, predominantly schedule 2 and schedule 3 medications with clinical judgement and with pharmacists supervision.
- Teamwork: Collaborate effectively with pharmacists, doctors, and other employees.
- Problem-Solving: Troubleshoot issues, handle medication-related problems, and resolve prescription issues.
- Observed proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked pharmacy shelves with current merchandise.
Pharmacy Placement
Darby Street Pharmacy
08.2021 - 10.2021
- Duration: 3.5 hours a week over 12 weeks
- Helped customers complete purchases, locate items, and join reward programs.
- Entered and processed patients' prescriptions into internal system.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Placement
Wilson's Pharmacy
03.2021 - 05.2021
- Duration: 3.5 hours a week over 12 weeks
- Entered and processed patients' prescriptions into internal system (Fred).
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Observed vaccinations and understood the process of storage and handling, informed consent, documentation, the preparation, and administration. The education post-vaccination and patient observation for and ADRs.
- Observed counselling with customers on medications, appropriate dosage and potential side effects.
- Observed pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Observed the ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Observed Webster-Pak assembling and the whole process through Webstercare.
Pharmacy Assistant
Simply Pharmacy
07.2019 - 11.2020
- Duration: 16 months
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted customers in selecting over-the-counter medications and health care products.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Kept pharmacy counter and related areas clean, neat and organised.
- Merchandised over-the-counter goods and rotated stock.
- Assisted pharmacy staff with preparing medications and filling orders.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Supported operations with filing, copying and faxing.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Received, processed and entered prescription orders into pharmacy databases.
Education
Bachelor's Degree With Honours - Pharmacy
University of Newcastle
Newcastle, NSW11.2023
Higher Schooler Certificate - Kindergarten - Year 12
St Philips Christian College
Waratah, NSW10.2016
Skills
- Medication Preparation
- All Medication Knowledge
- All Medication Counselling
- Client Rapport-Building
- Service Quality
- Workplace Safety
- Customer Demographics
- Pharmacy Policies and Procedures/FDA Guidelines
- OTC and Alternative Drug Recommendations
- Electronic and Paper Prescription Review
- Inventory Supplies
Timeline
Pharmacy Placement
Cessnock Day & Night Pharmacy
09.2023 - 10.2023
Pharmacy Placement
Newcastle Private Hospital
05.2023 - 05.2023
Pharmacy Placement
Pharmacy4Less
09.2022 - 09.2022
Pharmacy Placement
Chemist Warehouse
04.2022 - 04.2022
Pharmacy Placement
Darby Street Pharmacy
08.2021 - 10.2021
Pharmacy Placement
Wilson's Pharmacy
03.2021 - 05.2021
Pharmacy Student
Ramsay Health Care
12.2020 - Current
Pharmacy Assistant
Simply Pharmacy
07.2019 - 11.2020
Bachelor's Degree With Honours - Pharmacy
University of Newcastle
Higher Schooler Certificate - Kindergarten - Year 12
St Philips Christian College
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