Emma Conn
Ballarat,VIC
Summary
Client-focused Business Manager offering diverse experience in customer service, business management, finance and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Manager
Mazda Ballarat
04.2023 - Current
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Reviewed documentation and identified financial discrepancies where applicable.
- Prepared contracts and related documentation according to strict standards.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Recorded supporting documentation for phone calls and written correspondence.
New Car Sales Manager
Eclipse Ford
08.2022 - 03.2023
- Improved overall customer buying experience to safeguard dealership revenue.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated vehicles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Prepared contracts and related documentation according to strict standards.
Business Manager
Eclipse Ford
01.2021 - 09.2022
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Prepared contracts and related documentation according to strict standards.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Recorded supporting documentation for phone calls and written correspondence.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
Area Manager
Subway Australia
01.2018 - 12.2020
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Oversaw budget planning, strategy development, community outreach for organization.
- Drove revenues and team morale by developing and deploying sales contests.
General Manager
The Grand Ridge Brewery Restaurant & Bar
02.2013 - 05.2018
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Performed event coordination for larger parties and gatherings.
Education
Diploma - Business Management
Federation University Australia
Churchill, VIC12.2019
Skills
- Business Administration
- Lead Generation
- Staff Management
- Project Management
- Customer Relationship Management
- Staff Training
- Employee Motivation
- Coaching and Mentoring
- Verbal and Written Communication
- Employee Scheduling
Certification
- Accredited, Mazda Finance
- Accredited, Allied Finance
- Accredited, Volkswagen Finance
- Accredited, BMW Financial Services
- Subway Management Training - 2018
Timeline
Business Manager
Mazda Ballarat
04.2023 - Current
New Car Sales Manager
Eclipse Ford
08.2022 - 03.2023
Business Manager
Eclipse Ford
01.2021 - 09.2022
Area Manager
Subway Australia
01.2018 - 12.2020
General Manager
The Grand Ridge Brewery Restaurant & Bar
02.2013 - 05.2018
Diploma - Business Management
Federation University Australia
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