Emma Coppock
Rockhampton,QLD
Summary
Results-driven employee with multiple years of experience and focus on performance. Dedicated to compliance for optimal operations. Handles emergency situations well and quickly flexes with changing demands to meet objectives.
Overview
16
16
years of professional experience
Work History
Motel Manager
Room Motels Gympie
02.2023 - 03.2024
- Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
- Managed daily operations for better customer service and increased revenue.
- Provided services efficiently and with high level of accuracy.
Client Care Coordinator
Envigor Home Care
02.2020 - 10.2023
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
- Ensured compliance with company policies, industry regulations, and legal requirements related to client care coordination activities.
Administration and Reception
Pippies Beach House and Fraser Island Tours
10.2018 - 11.2021
- Provided exceptional customer service while greeting visitors, determining their needs, and directing them accordingly.
- Maintained accurate records with efficient data entry, resulting in improved organization and accessibility of information.
- Developed strong relationships with clients through professional correspondence via email or phone interactions.
Accounts and Administration
ALFA Fencing and Retaining
01.2016 - 01.2018
- Oversaw accounts payable and receivable, ensuring timely processing and accurate recordkeeping.
- Managed payroll operations, ensuring accurate calculations and timely disbursements for all employees.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Registered Nurse
Ozcare
11.2007 - 06.2013
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Education
First Aid & CPR -
Allens Training
Caloundra, QLD01.2021
Diploma of Beauty Therapy - Therapy
Beauty House Academy
Maroochydore, QLD01.2015
Bachelor of Nursing Science - Science
University of The Sunshine Coast
Sippy Downs, QLD01.2007
Certificate III - Aged Care
Sunshine Coast Tafe
Caloundra, QLD01.2004
Skills
- Complaint Handling
- Goal Setting and Achievement
- Detail-oriented mindset
- Strong Organization
- Time management expertise
- Exceptional communication
References
Referee's available on request
Timeline
Motel Manager
Room Motels Gympie
02.2023 - 03.2024
Client Care Coordinator
Envigor Home Care
02.2020 - 10.2023
Administration and Reception
Pippies Beach House and Fraser Island Tours
10.2018 - 11.2021
Accounts and Administration
ALFA Fencing and Retaining
01.2016 - 01.2018
Registered Nurse
Ozcare
11.2007 - 06.2013
First Aid & CPR -
Allens Training
Diploma of Beauty Therapy - Therapy
Beauty House Academy
Bachelor of Nursing Science - Science
University of The Sunshine Coast
Certificate III - Aged Care
Sunshine Coast Tafe
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