Emma Corbin
Gold Coast,QLD
Summary
Experienced healthcare professional with a strong ability to manage high-volume workflows while maintaining accuracy across multiple systems. Skilled in handling complex and sensitive health enquiries with empathy, professionalism, and confidentiality. Thrives in fast-paced environments and motivated to transition into an administrative role supporting efficient and high-quality healthcare delivery.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Health and Wellbeing Advisor
Medibank
Gold Coast, QLD
05.2015 - Current
- Maintained high customer satisfaction while managing 30+ daily interactions across phone, in-store, and digital channels
- Navigated complex and sensitive health enquiries, requiring clear communication and a high level of accuracy
- Processed policy changes accurately while following strict compliance guidelines
- Worked across 3+ systems simultaneously, ensuring efficiency and accuracy across all tasks
- Liaised with medical specialists to resolve complex enquiries and deliver effective customer outcomes
- Contributed to improving systems and processes to enhance day-to-day efficiency
- Adapted quickly to new systems, processes, and evolving daily demands
Assistant Manager
Optus
Brisbane, QLD
06.2010 - 05.2015
- Conducted onboarding and structured training for new team members, building capability and confidence from day one
- Delivered ongoing coaching and development to drive performance against individual and team targets
- Supported individual growth through regular feedback, contributing to strong team performance and quality outcomes
Education
Diploma of Business -
Wintec - Waikato Institute of Technology
Hamilton , NZ 01.2008 - 01.2010
Skills
- Operational Support & Coordination
- Organisation & Time Management
- Multi-System Navigation
- Attention to Detail & Accuracy
- Communication & Relationship Building
- Complex Issue Resolution
- Adaptability & Fast Learning
- Data Privacy and Compliance
Timeline
Health and Wellbeing Advisor
Medibank
05.2015 - Current
Assistant Manager
Optus
06.2010 - 05.2015
Diploma of Business -
Wintec - Waikato Institute of Technology
01.2008 - 01.2010