Rachel Markey
Central Coast,NSW
Summary
Motivated Assistant Manager with 4years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Angelon PTY LTD
Berkeley Vale
01.2020 - 03.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured compliance with safety regulations and company policies.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted regular staff evaluations and provided constructive feedback.
- Mentored team members in professional development and growth.
- Assigned work and monitored performance of project personnel.
- Proposed or approved modifications to project plans.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Facilitated conflict resolution among staff members when necessary.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Oversaw recruitment, hiring, and onboarding processes for new employees.
- Analyzed data to identify areas of improvement and innovation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed completed work to verify consistency, quality, and conformance.
- Fostered a positive work environment to retain top talent.
- Implemented effective policies and procedures for operations.
Aged Care Worker
Aurrum Aged Care Facility
Erina
06.2019 - 06.2020
- Provided clients with emotional support and companionship.
- Assisted with mobility needs and maintaining personal hygiene of students.
- Reported any changes in health or behaviour to nursing staff members promptly.
- Encouraged independence by assisting with mobility issues and providing instruction on safety precautions.
- Ensured a safe environment by monitoring equipment use and checking fire safety systems regularly.
- Maintained records of client care plans and progress notes.
- Organised and monitored medication schedules for elderly clients.
- Collaborated with family members to ensure that all client needs were met.
- Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
- Responded quickly to emergency situations involving elderly clients.
- Assisted nurses with patient assessments, wound dressings and other medical procedures when needed.
- Performed administrative duties such as filing paperwork, answering phones, scheduling appointments and ordering supplies.
- Helped with light housekeeping tasks such as laundry, vacuuming, dusting and cleaning bathrooms.
- Attended weekly staff meetings to discuss new policies and procedures.
- Supported bathing, dressing and personal care needs.
- Followed safe lifting and transferring techniques to transport residents.
- Maintained clean and well-organized environment for client happiness and safety.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
Education
High School Diploma -
Warrakirri College
Parramatta, NSW10-2003
Bachelor of Science - Nursing Practice
University New England
Armidale, NSWSkills
- Product and service knowledge
- Operations Management
- Recruiting and interviewing
- Task Delegation
Timeline
Assistant Manager
Angelon PTY LTD
01.2020 - 03.2024
Aged Care Worker
Aurrum Aged Care Facility
06.2019 - 06.2020
High School Diploma -
Warrakirri College
Bachelor of Science - Nursing Practice
University New England
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