Emma Courtney-Millwood
Golden Bay
Summary
With 8 years of experience in the beauty therapy industry, I have honed my skills and continuously adapted to new techniques and knowledge. Passionate about providing exceptional spa services, I am dedicated to ensuring that customers have a truly wonderful experience. Committed to helping individuals feel their best through relaxation, health, and holistic practices, I deliver the highest level of service in this field.
Overview
12
12
years of professional experience
Work History
Beauty Therapist
Panache Beauty Spa
08.2021 - Current
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
- Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
Beauty Therapist
Blend Hair and Spa
11.2016 - 05.2021
Cert 2 Business
Applied Industrial Technologies
06.2015 - 09.2016
Pharmacy Assistant
Blooms The Chemist
09.2013 - 09.2014
Education
Certificate 4 Beauty Therapy
Mooloolaba Tafe
Sunshine Coast, QLD10-2020
High School Diploma -
Toolooa State High School
Gladstone11-2014
Skills
- Customer service
- Product recommendations
- Sales techniques
- Inventory management
- Time management
- Team collaboration
- OHS practices
- Conflict resolution
- Appointment scheduling
- Sales and upselling
- Retail experience
- Attention to detail
- Payment processing
- Product knowledge
- Counter management
- Chemical safety
- Cleaning
- Client consultations
- Tool sterilisation
- Sanitation and hygiene
- Merchandise restocking
- Lash and brow maintenance
- Waxing services
- Dye and tint application
- Hot stone massage
- Chemical peel experience
- Swedish massage techniques
- Lash Lifts
- Aromatherapy
- Microdermabrasion
- LED light therapy
- Manicures and pedicures
- Dermaplaning
References
- Megan Wilson - 0479027990
Manager/Senior Therapist
@ Panache Beauty Spa
- Cassandra Lee - 0423626366
Former Colleague
@ Panache Beauty Spa
Timeline
Beauty Therapist
Panache Beauty Spa
08.2021 - Current
Beauty Therapist
Blend Hair and Spa
11.2016 - 05.2021
Cert 2 Business
Applied Industrial Technologies
06.2015 - 09.2016
Pharmacy Assistant
Blooms The Chemist
09.2013 - 09.2014
Certificate 4 Beauty Therapy
Mooloolaba Tafe
High School Diploma -
Toolooa State High School
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