Emma Crane
Colyton,NSW
Summary
Dedicated and versatile professional with a proven track record in administration, retail, and warehousing. Adept at coordinating and streamlining operations, delivering exceptional customer service, and optimizing logistical processes. Possesses strong organizational skills, attention to detail, and a commitment to achieving operational excellence. Adept at multitasking and adapting to diverse environments, with a demonstrated ability to work collaboratively in team settings. Ready to leverage my diverse skill set to contribute to the success of a dynamic organization in need of a proactive and adaptable team player.
Overview
11
11
years of professional experience
Work History
Student Wellbeing-assistant
Kingswood High School
06.2023 - 12.2023
- Check-in with students; Typing up case notes; Assisting in school activities & programs; Attending well-being meetings.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Completed daily logs for management review.
- Assisted manager in all aspects of business operations.
Warehouse Associate
Amazon
06.2022 - 05.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Cleaned and maintained warehouse in compliance with safety standards.
Social Work Student Placement (FED1)
Junaya Family Development Services
03.2022 - 06.2022
- Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
- Maintained client reports to track client progress, record interventions and provide relevant data for analysis.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Represented organization within local communities to provide advocacy services to clients and establish relationships with other organizations.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Offered community resource guidance to clients to meet family needs for assistance.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
Legal Admin
Andresakis & Associates
09.2017 - 01.2022
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Produced legal documents such as briefs, pleadings and appeals.
Hostess
KFC
01.2013 - 09.2017
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Accurately handled cash register transactions while providing excellent customer service.
- Resolved customer complaints independently or with aid of supervisor.
- Operated and sanitized kitchen and food preparation equipment.
- Assisted counter staff in packing ready orders and distributing to customers.
- Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.
- Used POS system to enter orders, process payments and issue receipts.
Store helper
Target
05.2016 - 05.2016
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and offered assistance with requirements.
Education
Bachelor of Science - Social Work
Western Sydney University
12.2026
TAFE NSW
High School Diploma -
Colyton High School Trade School
09.2015
Skills
- Communication
- Active Listening
- Time-management skills
- Problem solving skills
- Responsible
- Flexible
- Critical thinking skills
- Administrative skills
- Multitasking
- Data Entry
References
- Rebecca - Operations Manager at Amazon
0452 618 301 - Angelo Andresakis - Solicitor at Andresakis & Associates
02 9633 4911 or angelo@andresakis.com
- Jade - Head of Conveyancing at Andresakis & Associates
02 9633 4911 or conv3@andresakis.com
Timeline
Student Wellbeing-assistant
Kingswood High School
06.2023 - 12.2023
Warehouse Associate
Amazon
06.2022 - 05.2023
Social Work Student Placement (FED1)
Junaya Family Development Services
03.2022 - 06.2022
Legal Admin
Andresakis & Associates
09.2017 - 01.2022
Store helper
Target
05.2016 - 05.2016
Hostess
KFC
01.2013 - 09.2017
Bachelor of Science - Social Work
Western Sydney University
TAFE NSW
High School Diploma -
Colyton High School Trade School
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