Emma Cutting
Langwarrin,VIC
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Experienced in fast-paced environments and adaptable to last-minute changes. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organisational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Coles
Frankston, VIC
03.2021 - Current
- Upheld cleanliness and organisation of work area during shift.
- Operated cash registers to process payments from customers.
- Recognised by management for providing exceptional customer service.
- Built and maintained working relationships with peers and upper management.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Caretaking Customer Service Manager
Coles
Frankston, VIC
10.2024 - 06.2025
- Completed weekly rosters to ensure optimal staffing levels.
- Delegated work to staff, setting goals to ensure we hit all metrics.
- Oversaw all team members to maintain productivity and quality standards.
- Served as primary point of contact for team-related inquiries.
- Showcased strong leadership qualities
Event Assistant
St Kilda Football Club
Moorabin, VIC
02.2024 - 11.2024
- Assisted in planning and running club events and match days over the 2024 AFL season.
- Collaborated with team members to enhance guest experiences during events.
- Conducted post-event evaluations to identify areas for future improvement.
- Assisted with bump-in and bump-out processes
Education
Diploma - Sport
Holmesglen Institute of TAFE
Moorabbin, VIC12-2024
Diploma - Event Management
Holmesglen Institute of TAFE
Moorabbin, VIC12-2024
Skills
- Leadership skills
- Organisation skills
- Customer service excellence
- Flexibility and adaptability
- Staff training and development
- Time management
Certification
- First Aid Certificate
- Driver's license
Accomplishments
- Recognised at the Coles quarterly awards ceremony for ongoing contributions to Coles and fellow team members - April 2025
References
References available upon request.
Timeline
Caretaking Customer Service Manager
Coles
10.2024 - 06.2025
Event Assistant
St Kilda Football Club
02.2024 - 11.2024
Team Member
Coles
03.2021 - Current
Diploma - Sport
Holmesglen Institute of TAFE
Diploma - Event Management
Holmesglen Institute of TAFE
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