Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Emma Dardis

Melbourne,VIC

Summary

Highly motivated graduate of DCU with a first-class honours in a Bachelor of Science Degree in Health & Society, with a strong interest in health policy and public health issues. A detailed-oriented individual who has demonstrated flexibility and adaptability by working in multiple roles in the Contact Management Programme and Data Notification Service. Excellent team leadership skills with the ability to work independently and as part of a team.

Overview

6
6
years of professional experience

Work History

Data Protection Analyist

CPL
  • Coordinated all components of Data Subject Access Request life cycle, including completing the identification and verification process, redacting and reviewing confidential documents related to individual’s health, and assembling all required documents for posting in a detailed manner, while ensuring that all HSE Data Protection Policy and GDPR requirements were met.
  • Handled complex client inquiries and requests in a timely manner.
  • Assisted in the management and tracking of solicitor's letters and legal cases.
  • Experienced in preparing training documents where extensive knowledge of data protection-related processes is required.
  • Prepared and tracked statistics to gather accurate data for management and relevant stakeholders.

Supervisor of Operations

CPL - Contact Management Programme (CMP)
  • Supervised and enabled team members to carry out their responsibilities in a timely manner with minimal errors.
  • Led and supervised a team conducting complex calls and conducted daily huddles with my team to inform them of any relevant updates, delegate tasks, and assist them with any queries they had.
  • Performed a range of administrative duties across Microsoft Office in order to track the team’s performance and attendance, manage the team’s roster, and ensure all documents are kept up-to-date.
  • Created a positive working environment among team members by fostering an environment of open communication by actively listening to queries and suggestions, acting on feedback, and providing constructive criticism when needed.
  • Liaised with Operational Managers to provide updates on team performance, escalate issues when dealing with conflict as necessary.
  • Assist in the Data Notification Service project rollout by conducting CRM system testing, monitoring calls to identify areas where additional training was required and providing this training, and developing and implementing Standard Operating Procedures (SOPs) to prepare the team for the project rollout.
  • Handled escalated calls where strong soft skills and extensive knowledge of the DNS and GDPR guidelines were required to provide clients with resolutions and reassurance.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Grade V CMP Support and Investigation Team Member

CPL - Contact Management Programme (CMP)
  • Supported the CMP with any queries related to COVID-19 lab results and non-lab result related queries when extensive knowledge of the CRM was required
  • Collected data from multiple sources to formulate well-informed decisions regarding the root causes of problems and how to solve them most effectively, and report findings in a suitable manner to necessary stakeholders
  • Use of excellent interpersonal skills in various forms of communication, e.g., emails and phone calls, whilst liaising with various stakeholders, including Public Health, hospitals, and CMP members
  • Completed administrative tasks across Microsoft Office, prepared daily and weekly in-depth reports, and assisted HSE Live with queries from patients
  • Managed large amounts of patient data in a professional and confidential manner.

Grade III Clerical Officer

CPL - Contact Management Programme (CMP)
10.2020 - Current
  • Performed calls as a Contact Tracer that focused on prioritising patient-centred care while simultaneously maintaining high levels of professional practise in order to inform patients of their COVID-19 results and successfully carry out contact tracing in a timely and efficient manner
  • Organised and conducted training sessions for new groups of contact tracers as a SuperUser
  • Utilised an in-depth knowledge of the CovidCare Tracker to review documentation for the CMP, including user manuals and work instructions
  • Liaised closely with external stakeholders, including Public Health Departments and hospitals, as a Complex Contact Tracing Team Member, in order to assist in managing COVID-19 outbreaks in vulnerable settings and prepared comprehensive reports on these outbreaks
  • Experienced in resolving complex cases with minimal supervision while maintaining a high standard of work and ensuring complete adherence to GDPR requirements.

Waitressing

Blue Bar & Restaurant
06.2017 - 09.2020
  • Ability to serve large groups of people, and to work effectively under time pressure in a fast-paced environment.

Education

Bachelor of Science - Health & Society

Dublin City University (DCU)
Dublin, Ireland
06.2020

Leaving Certificate -

Skerries Community College
Dublin, Ireland
05.2017

Skills

  • Excellent communication and interpersonal skills
  • Excellent organisational, time management and leadership skills
  • Ability to adapt to new roles and processes efficiently in a changing environment
  • Strong attention to detail
  • Ability to adapt to new roles and processes efficiently in a changing environment
  • Ability to adapt to new roles and processes efficiently in a changing environment
  • Project- management skills

Additional Information

  • Completed work experience in YMCA Dublin as part of my college degree, helping disadvantaged young adults develop skills, experiences, and behaviours for healthy and successful futures.
  • Completed HSE learning and development courses, GDPR training, First Time Managers Programme and Coaching Skills for Managers Programme.
  • HSE Values in Action Team member- passionate about creating a positive environment in the workplace that reflects the HSE values of Care, Compassion, Trust and Learning.

Timeline

Grade III Clerical Officer

CPL - Contact Management Programme (CMP)
10.2020 - Current

Waitressing

Blue Bar & Restaurant
06.2017 - 09.2020

Data Protection Analyist

CPL

Supervisor of Operations

CPL - Contact Management Programme (CMP)

Grade V CMP Support and Investigation Team Member

CPL - Contact Management Programme (CMP)

Bachelor of Science - Health & Society

Dublin City University (DCU)

Leaving Certificate -

Skerries Community College

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