Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Emma Darrach

Logan Reserve,QLD

Summary

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.


Overview

13
13
years of professional experience

Work History

Restaurant Manager

Hungry Jack's
06.2024 - Current
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Developed unique events and special promotions to drive sales.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Assistant Manager

Hungry Jacks
06.2015 - 08.2024
  • Adhered to all food safety policies and procedures.
  • Oversaw 50+ employees while maintaining a clean, safe and presentable work environment.
  • Coordinated and produced employee rosters.
  • Administered orientations and employee training for new and continuous employees.
  • Practice FIFO procedures to maintain and resupply inventory.
  • Processed banking payments ranging from $3000-$7000 per shift.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.

Medical Receptionist

Shailer Park Medical Centre
01.2020 - 01.2021
  • Answered and directed phone calls to the relevant party, taking detailed messages where relevant.
  • Provide patients with detailed and informed practice information.
  • Maintained confidential information and updated accordingly.
  • Conducted debt recovery procedures while following legislation.
  • Best practice knowledge.

Crew Member

Hungry Jacks
10.2012 - 06.2015
  • Operated drive thru services including taking orders, handling payments, and food delivery in a prompt but friendly manner.
  • Mastered POS ( Point of Service) to handle payments ranging from $600-$1500 per shift.
  • Prepared raw food materials cooked to order, for over 30 menu items to feed 600-1000 customers/day.
  • Provide exceptional service to customers that resulted in customer satisfaction.

Education

Diploma of Business - Diploma of Practice Management

Medical Administration Training
08.2021

Certificate 3 - Business Administration (Medical)

Jigsaw Training
01.2020

Skills

  • Menu development
  • Restaurant operations management
  • Kitchen oversight
  • Recruitment
  • Order delivery practices
  • Stable work history
  • Brand standards promotion
  • Adaptable
  • Shift management
  • Point of sale (POS) system operation
  • Personnel recruiting
  • Supply chain management
  • Schedule coordination
  • Performance improvement
  • Employee recruitment expertise

Accomplishments

Successfully reconstructed the restaurant to become the first halal certified restaurant in Queensland, learning new religious requirements, internal and external restructuring, using social media to announce the changes that we have made to a community. By completing this change we have seen a sales increase of 60% and growing.

Timeline

Restaurant Manager

Hungry Jack's
06.2024 - Current

Medical Receptionist

Shailer Park Medical Centre
01.2020 - 01.2021

Assistant Manager

Hungry Jacks
06.2015 - 08.2024

Crew Member

Hungry Jacks
10.2012 - 06.2015

Certificate 3 - Business Administration (Medical)

Jigsaw Training

Diploma of Business - Diploma of Practice Management

Medical Administration Training

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Emma Darrach