Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emma Darragh

Coombabah,QLD

Summary

I am an extremely motivated individual, who is well presented, with a great sense of humour. I am professional in all my conduct and strive to be the best I can be in every task or avenue taken. I have recently moved from Adelaide to the Gold Coast and I am looking for a new challenge to utilise and enhance all my skills. I am well-qualified in handling complex customer issues, quickly solving problems, and retaining customers with a high level of service in every interaction.

Overview

19
19
years of professional experience

Work History

Counsellor / Disability Support Worker

Self-Employed & Mable
01.2019 - 12.2023
  • Both self-employed and sub-contractor.
  • One-on-one in person service supporting disabled clientele and their families from the NDIS.
  • Self-motivated, with a strong sense of personal responsibility required.
  • Worked flexible hours.
  • Strengthened communication skills through regular interactions with clientele.
  • Maintained a high level of empathy and patience at all times.
  • Self-employed: managing all fiances through Xero software, contract negotiations with clientele, advertising and maintaining all requirements of qualifications.

Customer Relations Officer

HomeGuardian.ai
04.2021 - 10.2021
  • Managed a high volume of inbound calls, efficiently responding to customer inquiries and resolving issues.
  • Enhanced customer satisfaction by promptly addressing and resolving concerns.
  • Implemented new strategies for improving customer service, resulting in increased loyalty and repeat business.
  • Provided ongoing training and support to junior staff.
  • Actively listened to customers feedback and communicated their needs to the management team, leading to targeted improvements.
  • Delivered exceptional customer experiences by going above-and-beyond in addressing client needs.

Women's Confidence and Sexual Empowerment Coach

Self-employed
04.2016 - 12.2019
  • One-on-one confidential counselling and life coaching.
  • Building immediate rapport.
  • Client profiling.
  • Maintaining social media presence.
  • Maintaining all financial books, client files, scheduling, correspondence and contact for all inquiries etc.
  • Attended events, speaking gigs and ran workshops and conferences.
  • Ethics, privacy and confidentiality was of the utmost importance.

Rehabilitation and Return to Work Officer

Department Of Education And Training
01.2009 - 04.2015
  • Team trainer/Supervisory role.
  • Performing consultancy role to schools to ensure correct measures are taken to coincide with up to date/relevant legislations and directives.
  • Management of all claims within allocated region.
  • Overseeing and actioning documentation from all parties, e.g.: internal parties, legal parties and external service providers.
  • Provided service/assistance to management roles.
  • Processing of department specific software and databases.


Office Manager

Tribe Marketing
01.2013 - 07.2013
  • All office management duties including: organising staff, event planning, finances, Personal Assistant duties to CEO.

Payroll Services Officer

Department Of Education And Training
01.2005 - 12.2009
  • Personal Assistant in management of roles: School Cleaning Coordinators, Security Advisors, Facilities Managers and manning all spreadsheets and databases.
  • Reports and data processing, assisting schools with directives and policies of the Department.
  • Human Resources: approval and data processing for all HR matters including: data input/processing for all payroll enquiries, manual payroll payments, approval of leave, new hires/rehires, rosters, employment terminations, tax.

Hospitality-Bar Tender/Waitress/Customer Relations

Throughout The Years
01.2012 - 01.2019
  • Throughout the years I have picked up jobs overseas, or second jobs which has kept up the social aspect from working alone. These roles all included customer/client relations, busy schedules, odd hours, being able to talk to anyone, strict time management etc.

Education

Bachelor of Counselling
Australian College Of Applied Psychology
2015

Life Coach Certificate
Beautiful You Life Coaching Academy
2016

Love & Relationship Coach Certificate
Integrated Tantric Institute
2018

Skills

  • Customer Relations
  • Great rapport builder
  • Very organised
  • Warm approach
  • Great all-rounder
  • Quick learner
  • Analytical Thinking
  • Adaptability
  • Interpersonal skills
  • Critical thinking
  • Decision making
  • Effective communication
  • Conflict resolution
  • Customer service
  • Attention to detail
  • Budgeting and Finance

References

References available upon request.

Timeline

Customer Relations Officer

HomeGuardian.ai
04.2021 - 10.2021

Counsellor / Disability Support Worker

Self-Employed & Mable
01.2019 - 12.2023

Women's Confidence and Sexual Empowerment Coach

Self-employed
04.2016 - 12.2019

Office Manager

Tribe Marketing
01.2013 - 07.2013

Hospitality-Bar Tender/Waitress/Customer Relations

Throughout The Years
01.2012 - 01.2019

Rehabilitation and Return to Work Officer

Department Of Education And Training
01.2009 - 04.2015

Payroll Services Officer

Department Of Education And Training
01.2005 - 12.2009

Bachelor of Counselling

Life Coach Certificate

Love & Relationship Coach Certificate

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Emma Darragh