Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
EMMA DAVIDSON

EMMA DAVIDSON

Berwick,VIC

Summary

ADMINISTRATION ASSISTANT A hardworking and dedicated individual with ten years of experience working in customer service roles both in healthcare and office environments. With extensive knowledge of administration roles, a strong work ethic and the ability to demonstrate adaptability and commitment to meet the needs of the role or organisation. Contributing effectively to teams or comfortable working equally well autonomously. Motivated to meet new challenges and grow in professional development. A naturally compassionate person with strong communication skills and the ability to build a rapport with people from all walks of life. Demonstrated leadership and mentoring skills and a professional role model to junior members of the team.

Overview

24
24
years of professional experience

Work History

Administration Assistant

Davidson Building Group Pty Ltd
Berwick, VIC
03.2016 - Current
  • A high level of proficiency with MS Office and accurate speed typing abilities
  • Exemplary organisation skills and strong attention to detail
  • Exceptional verbal and writing skills for drafting, editing, and finalising complex documentation and correspondence
  • Proficient in data entry including updating in-house client database accurately and efficiently
  • Administer and prepare various client documents within set time parameters
  • File, organise, scan, copy and fax documents as required, adhering to privacy and confidentiality guidelines.

Administration Assistant / Patient Services

St. John of God Hospital
Berwick, VIC
09.2011 - 10.2015
  • Maintain good working relationships with multi-disciplinary team members and communicate effectively with service user’s, their relatives, friends and external visitors
  • Capable of working in a high volume and demanding environment with proven ability to prioritise and multitask
  • High level computer skills, including proficiency in Microsoft and Windows based applications, email systems with data management experience in Medical Information Systems
  • Strong problem-solving skills with a focus on attention to detail and reducing errors
  • Understanding of, and commitment to, providing an excellent customer service and maintain patient privacy and confidentiality
  • A demonstrated ability to learn new skills and problem-solve quickly.

Corporate Sales

Qantas
Melbourne, VIC
08.1999 - 03.2008
  • Highly skilled in securing new business and accounts to drive incremental revenue and market- share growth
  • Strong business acumen and well-developed analytical, problem solving and decision-making skills
  • Ability to negotiate commercially important outcomes and influence executive level stakeholders
  • Entrepreneurial leader with a demonstrated ability to perform in diverse and competitive environments
  • Mentored, developed and empowered junior employees to win new multinational and high-profile corporate accounts
  • Liaise with high-net-worth clients maximising customer satisfaction whilst increasing profitability.

Education

Diploma of Travel - undefined

Jetset Training College
1994

Qualified Travel Consultant - undefined

Skills

  • Confident in the use of information technology programs including
  • Microsoft Office suite
  • Advanced communication and interpersonal skills
  • Excellent collaborative and teamwork skills
  • Exceptional time management and organisational skills
  • An enthusiastic and willing approach to further build upon knowledge

Timeline

Administration Assistant

Davidson Building Group Pty Ltd
03.2016 - Current

Administration Assistant / Patient Services

St. John of God Hospital
09.2011 - 10.2015

Corporate Sales

Qantas
08.1999 - 03.2008

Diploma of Travel - undefined

Jetset Training College

Qualified Travel Consultant - undefined

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EMMA DAVIDSON