Summary
Overview
Work History
Skills
Timeline
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Emma Davidson

Summary

Dynamic and results-driven professional with extensive experience in customer service and team collaboration. Proven ability to enhance customer satisfaction through effective issue resolution and relationship building. Skilled in time management and training new hires, consistently exceeding productivity targets while maintaining high standards of quality.

Overview

2026
2026
years of professional experience

Work History

Associate

Amazon
08.2021 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Helped train new employees in safe practices and warehouse procedures.

Retail Team Member

Fantastic Furniture
06.2022 - 09.2022
  • Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
  • Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
  • Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
  • Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
  • Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
  • Collaborated with team members to meet daily sales goals, consistently exceeding targets throughout tenure.
  • Assisted in achieving store KPIs through consistent performance in sales metrics and adherence to company standards.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Answered incoming calls and emails to process sales and provide product information, features and benefits.

Sales Assistant/Assistant Store Manager

Global Limits
10.2014 - 06.2019
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
  • Assisted in planning and execution of seasonal sales events, drawing in large crowds.

Sales Assistant

Dan Murphy's
10.2013 - 10.2014
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Established rapport with customers using active listening and interpersonal skills.
  • Fielded customer questions to share information about products, availability, and pricing.

Receptionist

Smith, Sharpe & Abbott
01.2012 - 10.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Corresponded with clients regarding over due billings and created solutions in those regards.

Team Member

Woolworths Supermarket
2007 - 2013
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Customer engagement
  • Decision-making
  • Complex Problem-solving
  • Relationship building
  • Work Planning and Prioritization
  • New hire training
  • Issue resolution
  • Management support

Timeline

Retail Team Member

Fantastic Furniture
06.2022 - 09.2022

Associate

Amazon
08.2021 - Current

Sales Assistant/Assistant Store Manager

Global Limits
10.2014 - 06.2019

Sales Assistant

Dan Murphy's
10.2013 - 10.2014

Receptionist

Smith, Sharpe & Abbott
01.2012 - 10.2014

Team Member

Woolworths Supermarket
2007 - 2013

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Emma Davidson