Emma Dean
Narrabri
Summary
Dynamic sales leader with proven expertise in customer relationship management and CRM proficiency, honed at Telstra Shop. Excelled in boosting customer satisfaction and sales through innovative strategies and consultative sales techniques. Skilled in fostering team collaboration and enhancing individual performance, significantly improving service quality standards.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Telstra Shop
09.2022 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Stayed knowledgeable on latest Product and Service innovations and technological advancements through continuous training.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Team Leader
The Reject Shop
09.2018 - 09.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
Certificate III - Business Administration Medical
TAFE NSW
NSW11.2017
Certificate III - Business Administration
TAFE NSW
NSW11.2015
Certificate III - Information Technology
TAFE NSW
Narrabri, NSW11.2016
Certificate IV - Information Technology
TAFE NSW
NSW11.2018
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Product and service sales
- Persuasive communication
- Prospecting skills
- Community networking
- Consultative sales
- Sales strategies
- Customer service
- Sales consultation
- Product and service knowledge
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
Timeline
Sales Consultant
Telstra Shop
09.2022 - Current
Team Leader
The Reject Shop
09.2018 - 09.2022
Certificate III - Business Administration Medical
TAFE NSW
Certificate III - Business Administration
TAFE NSW
Certificate III - Information Technology
TAFE NSW
Certificate IV - Information Technology
TAFE NSW
Similar Profiles
SAM GOULDSAM GOULD
Consultant at Telstra ShopConsultant at Telstra Shop
Ilona DimitriadisIlona Dimitriadis
Sales/Customer Service Specialist at Telstra ShopSales/Customer Service Specialist at Telstra Shop
Croyden BonserCroyden Bonser
Telecommunications Technician at TelstraTelecommunications Technician at Telstra