Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Dean

Coffs Harbour

Summary

I am a knowledgeable Coffs Harbour local of 25 years, with a solid background as a business Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through customer satisfaction. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and understanding the flow on effect of great service and impact of customer satisfaction. I also have a passion for marketing and our local community, where I have held the role of Marketing Director for the Coffs Harbour Boardriders for the past 3 years.

Overview

19
19
years of professional experience

Work History

Owner Operator

Icegraphic T Shirts and Screenprinting
03.2006 - Current
  • Manage day-to-day business operations including financial operations, budgeting and completing customer orders from design to print. For small orders of 1 garment to larger orders of 10,000+
  • Provide exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Spoke professionally with customers regarding their orders and the entire design process, gathering all necessary information to make educated decisions.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Engaged in traditional screen printing and digital print methods including use of the adobe photoshop suite.

Restaurant Manager

Aqua Luna Beach Resort
01.2008 - 08.2011
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and beverage service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Planned table layouts and set ups for weddings, conferences and meetings of up to 200 pax. Liaised with chefs over menus and set up all the AV requirements of the client.
  • Used booking ad billing systems to charge customers accounts and take payments.

Education

B. Business Hotel & Catering Management With Hons - Business - Hotel And Catering Management

Southern Cross University
NSW
10-2004

Skills

  • Business operations management
  • Outstanding customer relations and empathy
  • Excellent conversation skills
  • Business planning and goal setting
  • High standard of marketing and social media skills
  • Thrive in a team environment

Timeline

Restaurant Manager

Aqua Luna Beach Resort
01.2008 - 08.2011

Owner Operator

Icegraphic T Shirts and Screenprinting
03.2006 - Current

B. Business Hotel & Catering Management With Hons - Business - Hotel And Catering Management

Southern Cross University

Similar Profiles

CREATE PROFILE
Emma Dean