Emma Dematos
Narrabri
Summary
Accomplished Administration Officer/Quote Coordinator and Property Manager with a proven track record at Herron Todd White and LJ Hooker Wollongong. Excelled in enhancing customer relations and streamlining services delivery, achieving significant improvements in tenant satisfaction. Skilled in policy modification and database administration, demonstrating a strong blend of analytical and interpersonal abilities.
Overview
15
15
years of professional experience
Work History
Administration Officer/Quote Coordinator
Herron Todd White
Narrabri
02.2024 - Current
- Generated weekly reports detailing progress made against set targets or objectives.
- Organised meetings and conferences for internal staff members, as well as external stakeholders.
- Managed travel arrangements and accommodations for executive staff and visiting clients.
- Developed and implemented effective office procedures to ensure smooth running of the organisation.
- Generated and sent customer invoices, submitted payments and updates accounts.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Served as the primary point of contact for external stakeholders, including clients and partners.
Property Manager
LJ Hooker Wollongong
Wollongong
09.2022 - 09.2024
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Completed lease applications and verifications, notifying prospects of results.
- Handled resident complaints and expedited maintenance requests.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
Administrative Officer
Herron Todd White
Wollongong
06.2020 - 10.2021
- Directed customer inquiries to appropriate department personnel.
- Monitored office inventory to maintain supply levels.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
Property Manager
LJ Hooker Wollongong
Wollongong
03.2010 - 06.2020
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Education
Property Services -
Certificate 4
12-2020
HSC -
Woonona High School
Woonona12-2009
Skills
- Policy and procedure modification
- Documentation and control
- Regulatory compliance
- Customer relations
- Contract negotiations
- Database administration
- Schedule maintenance
- Administrative support
- Account reconciliation
- Document preparation
Timeline
Administration Officer/Quote Coordinator
Herron Todd White
02.2024 - Current
Property Manager
LJ Hooker Wollongong
09.2022 - 09.2024
Administrative Officer
Herron Todd White
06.2020 - 10.2021
Property Manager
LJ Hooker Wollongong
03.2010 - 06.2020
Property Services -
Certificate 4
HSC -
Woonona High School