Emma Dobra
Byford,WA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
Work History
Centre Manager
Bloom Early Education
05.2023 - Current
- Opening a 106 place purpose built centre, currently operating at 88% occupancy. Within 14 weeks the centre was at a 50% occupancy.
- Managing a team of 35 employees
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Drive engagement through positive leadership and modelling of the Bloom Vision
- Create a culture of diversity, inclusion, teamwork, fairness, achievement, fun at work, and recognition.
- Maintain Centre staff full team ratio (FTR) based on room and occupancy requirements
- Recruitment and onboarding of new team members.
- Ensuring existing team members remain suitably qualified and approved for their roles.
- Communicate Centre activities and expectations to all staff via formal and informal channels (eg. staff meetings, notices, one on one communication).
- Use performance management as a process to help my team achieve required standards and behaviours
- Accountable for appropriate rostering, ratio and wage management across the Centre.
- Manage debt owed by families within company guidelines.
- Maintain Centre facilities and resources to an appropriate quality standard, escalating issues as necessary.
- Office administration including maintaining Centre records.
- Ensure the most current centre policies and procedures are implemented and maintained
- Ensure confidential information is kept secure.
- Ensuring children and their families are receiving quality care.
- Collaborating with external stakeholders
- Risk assessments, WHS
- Ensuring regulations are met and ad heard to maintaining compliance.
- Ensuring excellent customer service and satisfaction at all times
- Strong understanding of Xplor, Qikkids, Microsoft Office, Outlook, Kangaroo time, Employment Hero
- Strong understanding of the Assessment and Rating process
- Addressing emails, and responding in a professional and timely manner
- Resolve any grievances, conflict resolutions
- Work as a team and build and maintain team morale and culture
- Building and maintaining occupancy and revenue
- Reviewing quality practices in collaboration with staff
- Engagement with external stakeholders, and support agencies
Centre Manager/ Nominated Supervisor
G8 Education
08.2018 - 05.2023
- I am currently responsible for leading a team of 26 early learning and education professionals to deliver and enhance children’s care, development and education, in a safe and inclusive environment by adhering to policies and procedures and National Quality Framework.
Admin/Office all rounder
G8 Education
06.2013 - 08.2018
- Ensuring excellent customer service is given to all families whether it is face to face, over the phone or email.
Fleet controller/Radio operator
WA Freight Group (Jetstyle express couriers)
07.2009 - 07.2010
- Allocating jobs to be picked up by drivers
Cleaner
Western Aviation
10.2008 - 04.2009
- Cleaning SkyWest planes
Pick & Pack – 2IC
ACUG Logistics
10.2007 - 08.2008
- Labour hire work
Customer service
Coles
01.2005 - 01.2008
- Customer Service
Pick & Pack
CDL Logistics
08.2007 - 10.2007
- Labour hire work
Despatch operator/Fleet Controller
Australian Reinforcing Company
08.2012 - 06.2024
- Organising a fleet of drivers compromising of 6 tonne trucks, 8 tonne trucks and semis including projects within the steel and reinforcing industry.
Education
Year 10 -
Thornlie Senior High School
Certificate III in Fitness -
Swan TAFE
Certificate IV in Fitness -
Swan TAFE
Cert 3 Childrens Services -
CTAS
Diploma Childrens Services -
CTAS
Current First Aid certificate -
CTAS
Certificate - Food Safety
Aveling
Perth03.2024
Skills
- Strong & Professional communication and customer service skills
- Strong ability to manage and upskill staff
- Excellent admin skills
- Excellent communication skills Written and Verbal
- Excellent telephone manner
- Competent computer literacy and skills (Microsoft Office (Word,Excel,Outlook, Hub, Symix, Das,Qikkids, Xplor)
- Strong organisation skills
- Strong understanding of compliance, regulations and the EYLF in a childcare setting
- Excellent at Building strong customer relationships and providing high quality customer service
- Hard working
- Eager to learn
- Motivated
- Conflict Resolution
- Organization
- Analytical Thinking
- Critical Thinking
- Team building
- Cultural Awareness
- Customer Relations
- Decision-Making
- Verbal Communication
- Microsoft Word
- Time Management
- Child Safety Advocate
References
Available on request
Timeline
Centre Manager
Bloom Early Education
05.2023 - Current
Centre Manager/ Nominated Supervisor
G8 Education
08.2018 - 05.2023
Admin/Office all rounder
G8 Education
06.2013 - 08.2018
Despatch operator/Fleet Controller
Australian Reinforcing Company
08.2012 - 06.2024
Fleet controller/Radio operator
WA Freight Group (Jetstyle express couriers)
07.2009 - 07.2010
Cleaner
Western Aviation
10.2008 - 04.2009
Pick & Pack – 2IC
ACUG Logistics
10.2007 - 08.2008
Pick & Pack
CDL Logistics
08.2007 - 10.2007
Customer service
Coles
01.2005 - 01.2008
Year 10 -
Thornlie Senior High School
Certificate III in Fitness -
Swan TAFE
Certificate IV in Fitness -
Swan TAFE
Cert 3 Childrens Services -
CTAS
Diploma Childrens Services -
CTAS
Current First Aid certificate -
CTAS
Certificate - Food Safety
Aveling
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