Emma Doecke
Summary
A passionate and dedicated individual with a Certificate III in Individual Support, I am enthusiastically seeking a role in disability support. My genuine interest in working with individuals with disabilities is not only reflected in my certification but also in my sincere desire to contribute to the well-being of others. Eager to leverage my skills and training, I am excited about the prospect of actively participating in the support of individuals with disabilities, making a meaningful difference in their lives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hungry Jacks
01.2023 - Current
- Food production – kitchen and café.
- Food service – front counter, table service and drive through.
- Training and development of staff.
- Coaching and counselling.
Call Centre Customer Service Representative
Touchpoint Customer Contact Solutions
10.2021 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
Supervisor
Zambrero
06.2020 - 10.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
Supervisor
McDonalds
09.2016 - 01.2020
- Food safety including recording temperatures of food items and storage facilities.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Training and development of staff.
- Waste management & Banking
Education
High School Diploma -
Tamborine Mountain State High School
North Tamborine, QLD2017
Skills
- Complaint Resolution
- Information Security
- Staff Training
- Incident Reports
- Risk Assessments
- Team Leadership
- Creative Thinking
- Computer Skills
- Meal Planning
- WHS Proficiency
- Sales Techniques
- Decision Making
Certification
Cert III Sports and Recreation (2015)
Cert III Business (2015)
Diploma of Business (2016)
Cert III in Retail (2018)
Cert III Individual Support (2023)
First Aid and CPR Certification (2024)
NDIS Worker Screening Clearance Card (2024)
Timeline
Customer Service Representative
Hungry Jacks
01.2023 - Current
Call Centre Customer Service Representative
Touchpoint Customer Contact Solutions
10.2021 - 01.2023
Supervisor
Zambrero
06.2020 - 10.2021
Supervisor
McDonalds
09.2016 - 01.2020
High School Diploma -
Tamborine Mountain State High School
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