EMMA DOMROW
Mooloolah Valley
Summary
I am a former chef with an extensive history in food and beverage who made a successful crossover to Gaming and Hotel Management in 2013.
Professional management expert with proven ability to oversee day-to-day operations and maintain high standards. Known for fostering team collaboration and driving results in diverse environments. Reliable and adaptable, with strong skills in conflict resolution and staff.
Trained in all aspects of hotel operations from gaming to bars to kitchen.supervision.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Duty Manager
Woombye Bowls Club
Woombye, QLD
08.2024 - Current
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Opening and closing procedures
- Bar work and all related bar operations
- Staff supervision
- Conflict resolution
- Gaming and Wildcat operations
- Kitchen duties as required
- Stock rotation
Bar Manager
Glasshouse Bowls Club
Glass House Mountains, QLD
03.2020 - 12.2023
- Closed out cash register and prepared cashier report at close of business.
- Dealing with all aspects of gaming, TAB and Keno including relevant paperwork.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organised to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labour costs.
- Strategised plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
Cook
Otrantos Café
09.2019 - 03.2020
- Running of day to day activities in the kitchen, preparing food, plating meals, time management, ensuring a clean and tidy workspace, assisting others where needed.
Kitchen Manager / Chef
Royal Childrens Hospital
01.2019 - 12.2019
- Managing the Kitchen, Food preparation, General kitchen duties, Keeping the kitchen tidy and clean, assisting other team members where needed.
Cook
Department of Defence - Enoggera Barracks
01.2018 - 12.2018
- Cooking (Breakfast, Lunch and Dinners), Menu Planning, Functions, Staff Management, Stock-Taking, Food Ordering (Goods), Commercial Kitchen Management.
Kitchen Supervisor and Duty Manager
Glasshouse Mountains Tavern
01.2016 - 01.2018
Duty Manager
Yandina Hotel
01.2015 - 12.2015
- Bar service, Gaming, End of Night Closing, Banking Reconciliation, Booking Accommodation, Money Handling, Bar and Gaming Promotions.
Duty Manager & Gaming Coordinator
LIQUORLAND GROUP
Sunshine Coast, QLD
04.2004 - 12.2014
- Achievements: Duty Management, Customer Service, Customer Liaison Officer, Gaming /TAB Performance, Site Safety, Company Compliance, Alcohol Service, Staff Management, Office Management, E.O.M Reporting, Hopper weighs, Wildcat Operation.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Coordinated with suppliers and vendors to determine availability of required materials.
Kitchen Manager/Chef
Prontos Italian Restaurant
01.2003 - 12.2004
- Running the Kitchen, Food preparation, General kitchen duties, Keeping the kitchen tidy and clean, assisting other team members where needed.
Education
RSA -
Online Training
09-2024
RSG -
Online Training
09-2024
RMLV -
Online Training
01-2021
Certificate III - Commercial Cookery
Bremer Tafe
06-2008
Year 10 -
Kawana State High School
01.1993
Skills
- Experienced kitchen leader
- Supervising gaming operations
- Hospitality management
- Team leadership
- Advanced Computer Operation
- Cash management
- Customer Liaison Officer
- Office Management
- Payroll Training
- Coffee preparation skills
- Customer service
- Time management
- New employee training
- Delegating work
- Policy implementation
- Health and safety compliance
- Financial reporting
Certification
- Responsible Service of Alcohol (RSA), 2014
- Responsible Service of Gambling (RSG), 2014
- Gaming – E.O.M.- Hopper Weighs, 2013
- Gaming - Data Entry - E.O.M. Clearance, 2013
- Proficient in Wildcat Operations, 2013
- Anti-Money Laundering (AML), 2013
- Armed Holdup Training, 2013
- Counter Terrorism Financing (CTF), 2013
- Food Safety Supervisor, 2013
- Customer Liaison Officer (CLO), 2013
- Security and Cash Handling, 2012
- Registered Manager of a Licensed Venue (RMLV), 2012
- Approved Managers License, 2012
- Certificate III in Commercial Cookery, 2006
Vehicle
Own reliable car
Personal Information
Marital Status: Stable Sunshine Coast resident for 25 years
Licence
C Class
Timeline
Duty Manager
Woombye Bowls Club
08.2024 - Current
Bar Manager
Glasshouse Bowls Club
03.2020 - 12.2023
Cook
Otrantos Café
09.2019 - 03.2020
Kitchen Manager / Chef
Royal Childrens Hospital
01.2019 - 12.2019
Cook
Department of Defence - Enoggera Barracks
01.2018 - 12.2018
Kitchen Supervisor and Duty Manager
Glasshouse Mountains Tavern
01.2016 - 01.2018
Duty Manager
Yandina Hotel
01.2015 - 12.2015
Duty Manager & Gaming Coordinator
LIQUORLAND GROUP
04.2004 - 12.2014
Kitchen Manager/Chef
Prontos Italian Restaurant
01.2003 - 12.2004
RSA -
Online Training
RSG -
Online Training
RMLV -
Online Training
Certificate III - Commercial Cookery
Bremer Tafe
Year 10 -
Kawana State High School